Professional Development: Learning Pathways

Great customer service strengthens our thriving university environment. It shapes the student experience and fosters the collaborative culture we value at UCalgary. This Learning Pathway is ideal for roles that involve direct interaction with students, faculty, staff, or external stakeholders. This includes student-facing positions, administrative support roles, or service-oriented roles. These roles often require effective customer service strategies and skills to handle inquiries, resolve issues, and ensure a positive experience for all university community members. Learners will gain insight and skills to provide service with confidence, empathy, and professionalism, no matter your role.

Strong project management ensures initiatives at UCalgary are completed on time, within scope, and aligned with university priorities. This Learning Pathway is ideal for roles that support project work of any size, whether formally or informally. This includes administrative professionals, coordinators, emerging leaders, and anyone who contributes to planning, organizing, or improving processes within their teams or units. Learners will gain practical skills to coordinate resources, navigate cross-unit priorities, and deliver high-quality outcomes that support collaboration and clarity across the campus community.