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Submitted by sdweir on Wed, 08/27/2014 - 3:30pm


There will be intermittent outages between 10:30 p.m. – 7:00 a.m. in various buildings across campus (click 'read more' for full schedule). During this time, there will be rolling outages for all wired network services – eg. VoIP telephones, file servers, Internet and email, meaning you may be able to access services, but it will be intermittent as work is being done. Wireless services will remain available.

All services will be restored by 7:00 a.m. If you continue to experience problems, please contact IT Support ( or 403-220-5555).

Live chat is a new feature that you can use to speak with the IT Support Centre in real-time to quickly assist with your IT issue, and is an excellent tool for distant users across the various UCalgary campuses to get IT help. Agents are available to chat Monday to Friday, 9:00 a.m. to 4:30 p.m. and from 10:00 a.m. to 2:00 p.m. on weekends and stat holidays.

A hoax email is circulating that claims to be from the “IT Help-desk” and states “Access to your mail account is about to expire, please click here to update.” The subject line reported is “SERVICE DESK”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on links in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

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Note: we are unable to reset your password via chat – reset online or by calling us at 403-220-5555.

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