About Us

Contact Us

For day-to-day HR Services, contact UService and your enquiry will be directed to the appropriate client service team.

Email UService

hr@ucalgary.ca

Call UService

403.210.9300

Mailing Address

University of Calgary, Human Resources

2500 University Drive N.W.

Calgary, Alberta  T2N 1N4

HR Partner

For more complex HR matters, senior leaders should contact their HR Partner: HR Partner Contacts by Faculty/Unit

HR Services and People, Processes & Solutions  

Our HR Services and People, Processes & Solutions teams are your primary points of contact for advisory or day-to-day operational support services. 

  1. HR Partners and Advisors

    HR Partners and Advisors play the primary client facing advisory role.  HR Partners are the primary point of contact for Senior Leadership Team members in each Faculty and Unit.  They provide advisory services on strategic, complex and high level “people” issues.  HR Partners are responsible for developing strong relationships with the Senior Leadership Team members in their portfolios and are supported by a small team of HR Advisors.

  2. Advisory Services

    Some examples of advisory services include workplace reorganization support, conflict resolution/LR support, change management support, leadership coaching, strategic recruitment, facilitation of succession planning/talent reviews, performance management issues, interpretation of complex collective agreement issues, and workforce planning.

  1. People, Processes and Solutions

    This team is responsible for all the day-to-day people related transactions and are the main point of contact for reports-to-managers, employees and candidates/applicants. This team handles all of the transactional activities associated with the employee life-cycle for all employee types. 

    The focus of this team is on operational and process excellence.

    HR Service Commitment

     

  2. Operational Services

    Examples of operational services include recruiting, hiring, onboarding, benefits administration, leave administration, performance management administration, academic merit administration, tenure & promotion administration, appointments & renewals, learning & development support, succession planning support and departure/offboarding processes.

  3. Systems & Analytics

    This is a team of specialists embedded in the People Processes and Solutions team. Their focus is to leverage technology to improve our service delivery and provide analytics to inform effective decision making.

Centres of Expertise

Our Centres of Expertise (COEs) are small, highly specialized teams which provide deep subject matter expertise and are responsible for designing, developing, evaluating and monitoring policies, practices and programs and initiatives.

These COEs work collaboratively with HR Partners to support clients. In many cases, the HR Partner will source expertise from the COEs on specific client issues and initiatives.

  1. Talent Management

    Talent Acquisition is responsible for designing and implementing talent attraction programs and strategies. This includes the provision of end-to-end full service recruitment for senior and hard-to-fill roles, development and implementation of recruitment/selection training and resources to support hiring managers and management  our diversity recruitment initiatives (Equity, Diversity and Inclusion and Indigenous Engagement)

    Talent Development is responsible for programming designed to retain and develop our faculty and staff. This includes internal learning/leadership development programs, performance management, employee engagement, organizational effectiveness, organizational development, facilitation, team effectiveness and change management services.

  2. Total Rewards

    Total Rewards at the University of Calgary supports the attraction, motivation, and retention of staff.  Key elements of Total Rewards at the university include compensation, group benefits, retirement programs, and employee recognition.  Total Rewards strategizes, designs, delivers, and evaluates programs, which align with organizational needs and support a competitive market position.

    Benefits is involved in the management and oversight of group insurance contracts and the tuition support program.  Our specialists provide interpretation, communication, and education of the group benefit programs for all university staff groups.  This includes financial oversight, resolving complex eligibility, disability and claim issues and the development of program design and administrative improvements.

    Compensation provides specialized technical, analytical, and consultative support for the delivery of compensation and job evaluation practices.  This includes development of various reports, conducting complex data analyses, development and distribution of communication tools, resources and training.

    Retirement Programs leads the interpretation, communication, and education of the pension programs for all university staff groups.  This also includes oversight of plan rules to ensure compliance, audits, the delivery of specialized pension services such as buybacks and retirements, and the delivery of educational sessions.

    Recognition is responsible for planning, designing, implementing, and evaluating university wide formal and informal recognition strategies, programs, and initiatives.  This includes promoting and enhancing a strong culture of recognition across the university.

  3. EHS and Staff Wellness

    Staff Wellness leads a number of programs, resources and services, to help promote, support, and sustain the health and wellness of faculty and staff at UCalgary.  This team manages wellbeing and work life programming (employee and family assistance plan, mental health resources and wellness workshops), illness and injury programs (sick leaves, Workers’ Compensation Board claims, etc.) and occupational health programming (ergonomics, immunization, occupational health assessment, training, etc.).

    Environment, Health & Safety works collaboratively with clients and stakeholders to promote environment, health and safety strategies and systems.  Their work includes health and safety programs, development of standards, codes of practices, management of hazard materials, training and governance.

This illustration depicts how HR services are provided to clients in our HR service delivery model.

HR Service Delivery Model

HR Inquires – Where Do I Go?


HR Partner

Department/Unit reorganizations

Development strategies for top talent

Workplace culture issues and opportunities

Change management support

Conflict resolution (up to and including grievance management and investigations)

Performance management issues

Complex issues relating to unionized employees

Large or hard to fill recruitment initiatives requiring unique approaches

Planning for annual tenure & promotion process

View HR Partners by Faculty/Unit

People Processes & Solutions Team/UService

Day-to-day recruitment activities (supporting hiring manager, advertising/postings, candidate applications, offer letters, onboarding)

Job changes (titles, dept changes, etc.)

Benefits administration

Standard leaves

Professional Expense Reimbursement (PER)

Timekeeping issues associated with payroll

Administration of tenure & promotion process

Administration of merit process

Administration of research and scholarship leaves

Appointments, expiring appointments 

General Associates

Email UService



Information on HR Services

UService

Learn more

HR Contacts by Faculty/Unit

Learn more

Academic Career Services

Learn more

Training and Development

Learn more

Onboarding

Learn more

Staff Wellness

Learn more


HR Process-specific Email Addresses

The following email addresses are used for specific HR processes and are automatically routed to the appropriate team. General inquiries made to the email addresses below will be redirected to UService for response. 


Academic Appointments

hracadem@ucalgary.ca is intended for requests for processing, including reporting relationship change form, requests for off-cycle payments and requests for combo codes for academic appointments. 

Emails sent to this account will create a “ticket” and be assigned to a specific team in HR.  Senders will receive an automatic acknowledgement.

HR Operations

hrops@ucalgary.ca is intended for requests pertaining to a variety of HR transactions related to Support Staff and MaPS appointments.

Emails sent to this account will create a “ticket” and be assigned to a specific team in HR.  Senders will receive an automatic acknowledgement.

Payroll

payrolluc@ucalgary.ca is intended for inquiries to the payroll team in Finance who process the off-cycles and pay changes for Support and MaPS appointments. 

Emails sent to this account will create a “ticket” and be assigned to a specific team in HR. Senders will receive an automatic acknowledgement.

Benefits

benefits@ucalgary.ca is intended for sending leave of absence applications (non academic) and other benefit related enrollment documentation. 

Emails sent to this account will create a “ticket” and be assigned to a specific team in HR.  Senders will receive an automatic acknowledgement.

Hiring

hrhire@ucalgary.ca is intended for sending inquiries about hiring of employees and related processes.

Emails sent to this account will create a “ticket” and be assigned to a specific team in HR. Senders will receive an automatic acknowledgement.

Staff Wellness

staffwellness@ucalgary.ca is intended for inquiries involving Occupational Health, WellBeing and WorkLife, and Ability Management. This can include but is not limited to illness, sick leaves, immunizations, N95 fit tests, mental health resources, and ergonomics.