Welcome to UService

Get more with one call

UService support areas:

Finance

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Human Resources

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IRISS/HREBA

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Onboarding

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Research Management System

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Four easy ways to contact UService

Phone

To access all areas within UService call:

403.210.9300

(TF) 1.888.342.3802 – within North America

Business Hours:

Monday through Friday 8:00 am – 12:00 pm and 1:00 pm to 4:30 pm

(Closed over the lunch hour)

Email

All emails coming into UService:

it@ucalgary.ca
finance@ucalgary.ca
hr@ucalgary.ca
RMSHelp@ucalgary.ca
iriss.support@ucalgary.ca
onboarding@ucalgary.ca

Please use the finance@ucalgary.ca email for corresponding in any area within Finance - Research Accounting/Supply Chain/AP/AR/Card inquiries. 

Walk-in

New Hours: 

Main Campus: Math Sciences 7th Floor, Room 773 (IT/HR/Finance/IRISS/RMS)

Available: Tuesday/Wednesday/Thursday – 1:00pm to 4:30 pm only

 

Foothills location: Health Sciences Room G351 (HR/Finance/IRISS/RMS)

Available: Tuesday/Wednesday/Thursday – 8:30 am to 12:00 pm only

(UService offers no IT walk-in services at our Foothills location)

 

 

Chat

UService IT 

Monday through Friday 8:00 am – 12:00 pm and 1:00 pm to 4:30 pm

Over chat, we are currently unable to assist with password and/or MFA resets or schedule any call backs, provide administrative access to install software, link UCID or eID.

If you require assistance in one of these areas, please contact UService IT:  403.210.9300 during our business hours Monday through Friday.

Access the IT website and live chat

Finance and Services Quick Links


Benefit cost calculator 

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Book travel

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Corporate credit cards

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Forms

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Payroll calendars

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Procedures, guidelines and handbooks

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Finance Job Aids

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Human Resources Job Aids

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Training and Development Site

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University Essentials Training (New Employees)

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What services can I access through UService?

  • Direct Deposit Training
  • Invoice copy requests
  • Project Revenue inquiries
  • Student Receivables inquiries (Payments/CIBC platform)
  • Banking information/EFT inquiries
  • Corporate P-Card inquiries
  • Corporate Travel & Expense card inquiries
  • New card training
  • Associate Limited Access process inquiries
  • Banking inquiries
  • Benefit enrolment/life events inquiries
  • ELM trouble shooting
  • Forms initiator training (JOR/TBH/JCR etc)
  • General Associate set up inquiries
  • Leave inquiries
  • Onboarding Coordinator training
  • Pay advice inquiries
  • Pension inquiries
  • PER inquirIes (training on expense claim entry)
  • Recruitment inquiries
  • Student pay administration training (Scholarships)
  • Tax form inquiries
  • Timesheet coding assistance
  • Tuition support inquiries
  • Workflow & approval inquiries (timesheet/forms)
  • Associate Limited Access inquiries
  • General inquires (non-protocol)
  • Registration process inquiries
  • Researcher profile inquiries
  • Training on the IRISS platform
  • Assistance with account and/or login issues
  • Assistance with setting up and accessing email
  • Request access to University services and software
  • Technical assistance with working remotely
  • Technical support for software and applications
  • Technical support for University services and devices
  • eFIN navigation
  • Project set up and maintenance inquiries
  • Team authorization form inquiries
  • Compliance & eligibility inquiries
  • Training on expense correction forms
  • Training on fund transfer forms
  • Training on salary correction forms
  • Training on over expenditure forms
  • General inquiries
  • Login support
  • PSAR inquiries
  • Tool Navigation
  • AP voucher inquiries
  • Assistance with requisition/purchase order/contracts
  • Direct Connect vendor inquiries
  • Distribution & package tracking
  • Match exception email assistance
  • Supplier inquiries
  • Training on expense claim entry
  • Workflow & approval inquiries (Expense claims/Vouchers/PSAR)

Frequently Asked Questions

No. To streamline some of our processes we have reduced the number of email addresses to choose from. The following emails are no longer in service:

No. 403.220.8800 and 403.220.5555 have been retired. To phone UService, please use: 403.210.9300.