Welcome to UService
UService is a unique department connecting UCalgary employees with Finance, IT, Human Resources and Payroll. UService provides campus-wide assistance through email, phone, chat, and limited walk-in services.
UService can explain and outline University processes and provide training and assistance within Information Technologies (IT), Human Resources & Payroll, Finance (Supply Chain Management, Research Accounting, Accounts Payable, Accounts Receivable, Corporate Card), Research Services’ Institutional Research Information Services Solutions (IRISS) and Research Management Systems (RMS).
UService also facilitates the intake, through ServiceNow, of many manual transactional processes within Finance, IT and Human Resources which are not presently available for users to action directly in PeopleSoft.
We encourage you to visit the links listed below. Your question may be answered in UCalgary’ s helpful self-serve resources.
URex is now available 24/7 for some IT questions and is constantly evolving and getting smarter as more questions are asked.
The following are areas we provide support, training and guidance. Note: UService is non-transactional and cannot enter or submit on your behalf.
Forms/eForms
Finance Job Aids
Human Resources Job Aids
Training and Development Site
University Essentials Training (New Employees)
Four easy ways to contact UService
Phone
To access all areas within UService call:
403.210.9300
(TF) 1.888.342.3802 – within North America
Business Hours:
Monday through Friday 8:00 am – 12:00 pm and 1:00 pm to 4:30 pm
(Closed over the lunch hour)
All emails coming into UService:
it@ucalgary.ca
finance@ucalgary.ca
hr@ucalgary.ca
RMSHelp@ucalgary.ca
iriss.support@ucalgary.ca
onboarding@ucalgary.ca
Please use the finance@ucalgary.ca email for corresponding in any area within Finance - Research Accounting/Supply Chain/AP/AR/Card inquiries.
Walk-in
New Hours:
Main Campus: Math Sciences 7th Floor, Room 773 (IT/HR/Finance/IRISS/RMS)
Available: Tuesday/Wednesday/Thursday – 1:00pm to 4:30 pm only
Foothills location: Health Sciences Room G351 (HR/Finance/IRISS/RMS)
Available: Tuesday/Wednesday/Thursday – 8:30 am to 12:00 pm only
(UService offers no IT walk-in services at our Foothills location)
Chat with URex (IT only)
URex - UService IT's virtual Chatbot available 24/7
If URex gets stumped a ticket can be created for you anytime. If you are chatting during regular UService open hours, URex will place you in queue to chat with the next available live agent.
Over chat, we are currently unable to assist with password and/or MFA resets or schedule any call backs, provide administrative access to install software, link UCID or eID.
If you require assistance in one of these areas, please contact UService IT: 403.210.9300 during our business hours Monday through Friday.
Frequently Asked Questions
No. To streamline some of our processes we have reduced the number of email addresses to choose from. The following emails are no longer in service:
- itsupport@ucalgary.ca (to contact UService IT email it@ucalgary.ca)
- isconboarding@ucalgary.ca (to contact UService Onboarding email onboarding@ucalgary.ca)
- RTAHelp/SCMHelp/ARHelp/Cardhelp@ucalgary.ca (to contact UService Finance email finance@ucalgary.ca)
No. 403.220.8800 and 403.220.5555 have been retired. To phone UService, please use: 403.210.9300.