The Act imposes a duty to assist anyone who requests access to information in the custody or under the control of the University. It requires all employees to make every reasonable effort to assist applicants and to respond to students and or other employees or staff openly, accurately, and completely.
Staff should continue to release information, respond to requests for information, or provide copies of records unless there is something in FOIP that prevents the disclosure.
If information cannot be disclosed or the required information is included with other information that cannot be disclosed, the applicant may need to file a formal access request. Since the University has only 30 calendar days to respond to a formal access request it is helpful to refer the application to the Information and Privacy Coordinator as soon as possible.
The University has a network of FOIP advisors with at least one FOIP advisor in each Department. If you are not sure whether information should be disclosed, contact your unit FOIP Advisor or the Information and Privacy Coordinator, Legal Services.