Designed for MaPS or faculty reports-to managers

Learn to master essential management skills and transfer them from practical learning scenarios into your own workplace.

Take UManage to:

  • Develop your self-awareness and team-management skills
  • Master the leadership skills needed in a unionized environment
  • Explore how to align your team’s goals with the Eyes High strategy
  • Learn from experts and network with other managers across the university

Enrolment: A Quick Reference Guide

This user guide shows learners how to register in a learning program and enrol in a class for the program, using the Enterprise Learning system.

Registration and Completion Process

Register for UManage Program

UManage is open to all MaPS or faculty reports-to managers.

Register now

Register for Upcoming Courses

Workshops are offered regularly throughout the year — customize a plan that works for your schedule.

Register now

The UManage program is an excellent way to improve on the core competencies that make a good manager. In addition, it is a great way to network and learn more about other areas of the university. It’s a great professional development opportunity that shouldn’t be missed

Jamie Charlebois


Recommended Prerequisites

As managers are expected to understand the processes and basics of managing, some classes have prerequisite courses from the UFundamentals program and LinkedIn Learning. The following UFundamentals courses are recommended prior to beginning the UManage program.

UManage Program Requirements

UManage is comprised of nine full-day courses offered throughout the year at various times. Managers must attend the first two courses in order. Courses three through nine may be taken in any order. All nine courses are required. 

Successful managers know who they are as leaders. Understanding yourself, understanding others, and learning how to work together in a positive way is the first step to building and leading high-performing teams.

In this course, the manager will explore their personal portrait through the use of Lumina Spark. The tool is built around the model of personality first identified by Swiss psychologist Carl Gustav Jung.

Participants will be required to complete the Lumina assessment or Insights Discovery prior to attending this course of the UManage program.

Important: To complete this course you will need to use Continuing Education Tuition Support credits to cover the cost of the assessment or provide an alternative form of payment.

Please note, if you have already taken Lumina Spark or the Insights Discovery Workshop (as part of a team, in ULead or an open enrollment session) you do not need to retake this workshop in UManage. Please send an email to so we can ensure you have received credit for this workshop.

In this course, the manager will:

  • Develop self-awareness of their personal preferences and capabilities
  • Identify the impact of their preferences and leadership on others
  • Learn how to adapt their preferences to connect to peers and staff effectively
  • Understand their communication style and how it impacts others

Approaching leadership as a measurable, learnable, and teachable set of behaviours, The Leadership Challenge framework grew out of rigorous research that first began in 1982 when Jim Kouzes and Barry Posner set out to understand those times when leaders performed at their personal best. What emerged were five fundamental practices common to extraordinary leadership achievements. Now known worldwide as the most practical model of leadership development, The Five Practices of Exemplary Leadership® continues to prove its effectiveness in cultivating and liberating the leadership potential in anyone — at any level, in any organization — who chooses to accept the challenge to lead.

The University of Calgary leverages The Leadership Challenge model throughout various leadership programs including ULead and the Academic Leadership program.

In this course, the manager will:

  • Learn about the nature of leadership and the differences between management and leadership
  • Understand the key responsibilities of leading people
  • Gain insight into the Leadership Challenge and understand the fundamental principles that support each of The Five Practices
  • Identify strategies for Modeling The Way, Inspiring a Shared Vision, Challenging the Process, Enabling Others to Act, and Encouraging the Heart
  • Understand the connection between the five practices and the leadership competencies and apply the competencies in the work environment
  • Recognize areas of development and create an action plan for improvement

Prerequisites: Leading Self

Managing Others’ is focused on building leadership competencies in the day-to-day activities of a manager’s role. The manager will gain knowledge and practice skills in areas of hiring, onboarding, developing, and engaging their staff. This course will explore how competence and skills are related to the success of the employee.

In this course, the manager will:

  • Understand techniques to source, attract, and hire the “best fit” for your team
  • Create an up-to-date Job Profile
  • Understand sensitive and challenging compensations issues
  • Understand how people learn and how to identify skill gaps in order to provide the employee with the ability to develop
  • Discuss strategies to develop cross-cultural competence at the individual and organization level (enhance employee engagement)
  • Identify the benefits that result from cultural diversity in the long run

Prerequisites: Leading Self, The Leadership Challenge

It is recommended that participants have attended the following UFundamentals courses prior to attending Managing Others: People Management 101, Selection & Interview Foundations, and Compensation Fundamentals.

Many leaders continue to lead their teams as it was done in the past, but the dynamics of teams today have changed. In today`s organization, teams look different, they are diverse. The manager must develop key relationships, enlist, enable and empower the right people and resources to pursue the teams` goals. At the same time, the manager is expected to support their team and collaborate in order to get results.

In this course, the manager will:

  • Understand the difference between a team and a group, including different types of teams 
  • Learn what high performance teams look like and the steps to take to build a team based on respect, trust and credibility
  • Gain awareness on the natural progression of teams and understand how to lead their team through the phases of Forming, Storming, Norming and Performing
  • Understand how to set clear expectations and give direction in a team environment
  • Learn how to establish a culture of accountability  
  • Learn how to deal with conflict in the team environment

Recommended Prerequisites: Leading Self, The Leadership Challenge

Managing employees in a unionized environment can be complex. This workshop takes the guesswork out of managing unionized employee groups. You will receive up-to-date labour relations knowledge plus proven leadership approaches to improve workplace relations. A skills intensive management program covering leadership, employment-related laws and proven ways to achieve a progressive work environment.

In this course, the manager will:

  • Master effective leadership skills needed to lead unionized staff
  • Learn how to manage issues by accurately interpreting the collective agreement
  • Understand how to manage poor performers using counselling and discipline appropriately
  • Learn how to set proper performance expectations that are supported with constructive feedback
  • Gain skills on effectively exercising Management Rights
  • Learn strategies to build a high-performance climate
  • Learn how to effectively respond to grievances
  • Understand how to maintain respectful relationships with union representatives and why this is important 

Recommended Prerequisites: Leading Self, The Leadership ChallengeManaging in a Unionized Environment (online) 

As a manger, how strategic do you need to be? This course will focus on strategic thinking at the manager level and aligning your team`s goals to the goals of the organization.  

In this course, the manager will:

  • Determine why strategy is important in their role
  • Compare strategic vs. operational approaches and determine how they relate to one another
  • Review the methodologies used to develop collaborative team planning and goal setting
  • Explore the framework for effective execution through development, tracking, monitoring and managing key metrics 
  • Establish a sound decision making process while examining 

Recommended Prerequisites: Leading SelfThe Leadership Challenge

The accelerating pace of change in today’s organizations drive business strategy and performance at every level. In today’s environment, exemplary managers are change leaders.  Supporting change is complex regardless of the type of change occurring in the organization – whether it is large scale or a relatively small change. As human beings, we have a preference for maintaining status quo and predictability in our environment. This makes change hard. 

In this course, the manager will:

  • Explore their role in effectively leading change
  • Discover how change affects people differently and gain insight on how to support change
  • Identify the key stages in the change management life cycle

Recommended Prerequisites: Leading Self, The Leadership Challenge

Communication is a critical element of the successful manager. Communication is key to building credibility in the work environment and leading their team. In this course, the manager will explore the different ways we communicate, from developing a business case, presenting at different levels of the University, influencing and negotiating as part of their role to communicating daily with members of their team.

In this course, the manager will:

  • Recall the key steps in business communication 
  • Practice presentation skills and receive feedback for development 
  • Learn how to use your influence to achieve results
  • Develop strategies to improve your communication as a leader

Recommended Prerequisites: Leading Self, The Leadership Challenge

As the University of Calgary continues to focus on a healthy campus and workplace, the manager plays a role in the work life balance and well-being of their employees. In this Course, we will explore what constitutes excessive absenteeism and create strategies to manage it. We will gain an understanding of what the manager can and cannot do, how and when to accommodate and how to gain buy in from the employee. The goal of the manager is to create a healthy and inclusive work environment that includes all employees. 

In this course, the manager will:

  • Understand what constitutes excessive absenteeism and how it impacts the team 
  • Develop strategies to manage absenteeism challenges
  • Gain understanding on mental health issues that affect the workplace
  • Learn when to accommodate and what tools and support are available to them 
  • Explore through case study what can happen when managers don't effectively manage accommodation needs in the workplace
  • Strategize ways to create a healthy and inclusive work environment, including for those with illnesses

Please note the following: 

  • You can take this course even if you are not enrolled in the UManage Program

Recent UManage Graduates

  • Alyona Belikova
  • Nathalie Vega
  • Lisa Marie Langevin
  • Jennifer E Dotchin
  • Greta Heathcote
  • DJ Kelly
  • Khairuddin Karimi
  • Molly A Chisholm
  • Darlene J Hiles
  • Thomas Oldenburg
  • Srikant Shetty
  • Paul M Willing