Hiring Salaried and Recurring Part-time Support Staff


Hiring Manager Toolkit

The Toolkit is a comprehensive resource that provides a detailed description of the recruitment and selection process, best practices, and sample documents.

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Overview of the Support Staff Hiring Process


Step One | Getting Prepared

The hiring process begins by seeking approvals to hire, and understanding what kind of role you need to fill. Upfront conversations to discuss budget should be held with the budget owner, senior leaders and Finance Partner and/or Research Support. Information on the budget available and the proper accounting will be required to complete the Job Opening Request form (Step Two).

All Support Staff roles require a job profile. When filling an existing vacancy a job profile should already be in place and may only require review or minor edits. When creating a new role a job profile will need to be written using available job profile guidelines and resources.


Step Two | Submit a Job Opening Request Form

The purpose of the Job Opening Request form (JOR) is to collect the information required to post the job and formally obtain the necessary financial approvals.

When submitting a request for a new or changing role you will begin the Job Opening Request by submitting the job profile for review by the HR Compensation Analysts. Once reviewed a classification and Job Code will be assigned to your role, and you will receive a notification to return to the Job Opening Request and enter the remaining job details. 

Once approved, the job is posted by the Recruitment Hiring and Onboarding Team and the recruitment process begins. The notification email you receive will contain instructions for completing your recruitment so be sure to retain it for future reference.


Step Three | Review Applications and Select a Candidate

After a job has been posted, the Reports to Manager can log into the myUCalgary portal and navigate to My work > People management > Manage applicants to view and manage applicants. For step-by-step instructions, see the Managing Applicants in PeopleSoft guide.

Hiring managers should be aware that internal employees with AUPE seniority have entitlements related to job opportunities. As per Article 42.05 of the AUPE Collective Agreement, the employee with the most AUPE seniority who meets the minimum qualifications and who applies for a posted position shall be given an interview.

The hiring manager(s) and/or selection team can move forward with shortlisting applicants, conducting interviews and finally conducting reference checks. Reference checks are used to confirm your decision and should only be conducted for your final candidate.

The Hiring Manager Toolkit contains more information on best practices, as well as templates for phone screens, interviews, and reference checks.


Step Four | Making an Offer

Once you have selected a candidate for the role it is time to prepare a verbal pre-offer. When deciding the salary amount ensure you are following relevant salary guidelines, and be sure to stay within approved budget limits.

With this information confirmed, present the candidate with the verbal pre-offer and discuss all terms of employment. The Verbal Pre-Offer Checklist found in the Hiring Manager Toolkit provides a detailed overview of the items to discuss.

If the candidate accepts, submit an offer letter request through the Job Opening.  For step by step instructions on how to submit the request, refer to the job aid. The request is used to obtain the candidate’s information, final salary, start date, and other offer information required to produce a formal offer letter.

Anyone listed as a Hiring Manager in the Job Opening Request can submit this request; should someone else needs access to do so please email hrhire@ucalgary.ca.

Please note, the candidate being hired must be in the applicant list. If they are not please email hrhire@ucalgary.ca for assistance.

The offer letter is then sent to the Reports to Manager to review and forward on to the candidate. Once the candidate accepts, a copy of the offer letter signed by both the manager and the candidate must be sent to hrhire@ucalgary.ca for processing into the HR system.

  1. How do I find the Offer Letter Request?
  • The online request is submitted from within the Job Opening you are filling. Choose the candidate you wish to hire and from the ‘Other Actions’ menu (on the right) choose: Recruiting Actions > Prepare Offer Letter. For more detailed instructions refer to the Job Aid.
  1. What kind of hires do I use the online Offer Letter Request for?
  • The online form will be used for all Salaried and Recurring Part-time Support Staff hires and Management and Professional Staff hires.
  1. Can I still submit a manual offer letter request?
  • Manual forms will be accepted until mid-January 18, 2024.  We encourage all managers to start using the new online process immediately.
  1. What if my candidate didn’t apply online or applied to a different job?
  • If your candidate submitted their application directly to you and did not apply to the Job Opening online or applied to a different job, please reach out to hrhire@ucalgary.ca.

Step Five | Onboard New Employee

When the person and job record are created in the Human Resources PeopleSoft system the new employee’s Reports to Manager will receive a confirmation email. The email will include their Employee ID number (UCID), appointment details, and a link to the Onboarding page which includes a guide for managers on the actions required to successfully onboard a new hire.

This process is supported by the Onboarding Coordinator in your department who will have their own list of tasks to perform.

Done well, onboarding helps to ensure your new employee is set up with the access and tools they need to become a productive and successful member of your team (e.g. email account, computer access, etc.).