Frequently Asked Questions

Apartment Online Room Selection

Non-first year applications received prior to February 10, may receive an Offer of Residence with a time slot in March. Students who apply after February 10, may receive an Offer of Residence with the next set of offers. Check the Resident Portal for up to date offers.

Yes, if you wish to live in residence you must select a room, or else your Offer of Residence will be canceled. Once your time slot is deleted, you will need to contact Residence Services and ask to be placed on the wait list.

Advance time slots are given to residents that win contests or have been given one due to being involved throughout the year. These residents are granted a pre-selection option whereby they are able to choose from available rooms before (one day prior) the majority of other resident applicants.

Pulling-in allows two-to-four residents who want to live together to use the earliest time slot of the group to select their rooms. The resident with the earliest time slot pulls-in his or her roommate(s) during their time slot. To be pulled-in, all requested roommates must have applied for residence, received a time slot, and have been accepted as roommates in the "Roommate Preferences" step of the application. If one of your requested roommate(s) did not receive a time slot, they will not be able to be pulled-in.

You can only pull-in residents with the same resident classification, and who have been given an offer for the same term.

Yes, but both residents must contact Residence Services and request each other as a roommate.

Living Here

If you find that your room/apartment is cold, turn your thermostat down to 0 degrees Celsius – wait a few seconds then turn it back up between 20 degree Celsius and 25 degree Celsius. Thermostats will turn off if set to 30 degree Celsius. Make sure that all windows in your apartment are closed firmly. To help heat up your bedroom, leave your door open to help the heat circulate throughout the apartment.

Kananaskis and Rundle Hall thermostats: Your thermostat will always display the temperature in the room. There is no cooling system in the building. If you turn the heat in your room to below the temperature on the thermostat, the radiator will close. If you have turned your radiator down below the temperature of the room and the radiator is producing heat, put in a maintenance request and our team will come to address.

No. It is the responsibility of each resident to insure their own personal belongings. It is required that each resident purchase tenant insurance from an insurance agency. Tenant insurance at most agencies is $60 - $150 for the year.

Students who require a new mattress for medical reasons can contact the Residence Services office to arrange to have their mattress replaced, or to have permission to bring in their own medical mattress.

Broken beds can be replaced by completing an online maintenance request.

Students that have applied for and signed their Residence Agreement for the academic term do not need to vacate residence during the Winter Break. Students that have applied for and signed their Residence Agreements for either the Academic or Winter term, do not need to leave during Reading Week.

South Residence (non-Crowsnest and non-Family-Housing) fees are due the same date as tuition. North Residence (Crowsnest and Varsity Courts) fees are due by the first business day of each month.

Residence Fees can be paid as stated below:

Canadian students:

International students:

Maxient is a student conduct case management software used by Residence Services at the University of Calgary. If you receive an email from or from a sender that has "(via Maxient)" next to their name, it means that correspondence was sent to you through this secure third-party system. If you have any questions about any correspondence from our office, or questions about Maxient, you can email, or call the Coordinator, Residence Conduct at 403-210-6446.

As outlined in the Residence Guidelines, Procedures, and Community Standards, residents may bring an advisor to the meeting with them if they choose. The advisor’s role would be to provide you with support, but they are not a participant in the meeting. An advisor could be a peer, the Student Ombuds, or Students’ Union or Graduate Students Association representative. Please note, CAs and members of the Residence Student Leadership Council may not serve as an advisor in these meetings.