Frequently Asked Questions
Apartment Online Room Selection
Non-first year applications received prior to Feb. 10, will receive an Offer of Residence with a time slot in March. Students who apply between Feb. 11 and March 31 will receive an Offer of Residence with time slot in April. Applications received after March 31, are processed after May 1.
Yes, if you wish to live in residence you must select a room, or else your Offer of Residence will be canceled. Once your time slot is deleted, you will need to contact Residence Services and ask to be placed on the wait list.
Advance time slots are given to students with GPAs of 3.5 or higher, Student Involvement Award winners, and those who win contests throughout the year – these students are granted a pre-selection option whereby they are able to choose from available rooms before (one day prior) the majority of other resident applicants. An average of 200 advance time slots are awarded each year.
Pulling-in allows two-to-four residents who want to live together to use the earliest time slot of the group to select their rooms. The resident with the earliest time slot pulls-in his or her roommate(s) during their time slot. To be pulled-in, all requested roommates must have applied for residence, received a time slot, and have been accepted as roommates in the "Roommate Preferences" step of the application. If one of your requested roommate(s) did not receive a time slot, they will not be able to be pulled-in.
You can only pull-in residents with the same Student Classification and who have applied for the same term.
Yes, but both residents must contact Residence Services and request each other as a roommate.
If you find that your room/apartment is cold, turn your thermostat down to 0 degrees Celsius – wait a few seconds then turn it back up between 20 degree Celsius and 25 degree Celsius. Thermostats will turn off if set to 30 degree Celsius. Make sure that all windows in your apartment are closed firmly. To help heat up your bedroom, leave your door open to help the heat circulate throughout the apartment.
Kananaskis and Rundle Hall thermostats: Your thermostat will always display the temperature in the room. There is no cooling system in the building. If you turn the heat in your room to below the temperature on the thermostat, the radiator will close. If you have turned your radiator down below the temperature of the room and the radiator is producing heat, put in a maintenance request and our team will come to address.
No. It is the responsibility of each resident to insure their own personal belongings. It is required that each resident purchase tenant insurance from an insurance agency. Tenant insurance at most agencies is $60 - $150 for the year.
Students who require a new mattress for medical reasons can contact the Residence Services office to arrange to have their mattress replaced, or to have permission to bring in their own medical mattress.
Students that have applied for and signed their Residence Agreement for the academic term do not need to vacate residence during the Winter Break. Students that have applied for and signed their Residence Agreements for either the Academic or Winter term, do not need to leave during Reading Week.
South Residence (non-Crowsnest and non-Family-Housing) fees are due the same date as tuition. North Residence (Crowsnest and Varsity Courts) fees are due by the first business day of each month.
Residents can pay fees through their Resident Portal with credit card or at one of the Residence Services offices by credit/debit card, or cheque. Cheques are to be made out to "The University of Calgary".
Maxient is a student conduct case management software used by Residence Services at the University of Calgary. If you receive an email from email@example.com or from a sender that has "(via Maxient)" next to their name, it means that correspondence was sent to you through this secure third-party system. If you have any questions about any correspondence from our office, or questions about Maxient, you can email firstname.lastname@example.org, or call the Coordinator, Residence Conduct at 403-210-6446.
As outlined in the Residence Community Standards, students are welcome to bring an advisor to the hearing if they choose. The advisor's role would be to provide you with support, and they would not be a participant in the Hearing. An advisor may be a peer, the Student Ombuds, or Students' Union or Graduate Students Association representative. Please note, members of the Residence Students' Association are not eligible to serve as an advisor in these meetings.