In Case of Emergency


International SOS

1.215.354.5000 (call collect)


Services available 24 hours a day, 7 days a week, 365 days a year.

This includes international assistance for all individuals travelling on university business. It also includes an emotional support program for students, postdocs, interns, externs, and volunteers. Employees are offered this service through LifeWorks EFAP.

Download the International SOS Assistance App on your mobile phone to access resources.

While setting up the app, you will need to create an account. When prompted, use your UCalgary email address and create a unique password. Do not use your UCalgary account password when setting up the app.

If needed, the UCalgary membership number (27AYCA093142).

Rev. Feb 21, 2023

Global Affairs Canada

1.613.996.8885 From outside of Canada (call collect where available) 

1.800.387.3124 (toll-free from the U.S. and Canada only)

Text: 613.209.1233 (carrier charges may apply)

List of Phone Numbers for Canadian Consulates

Emergency Information

University of Calgary

Campus Security

1.403.220.5333 (call collect)

Services available 24 hours a day, 7 days a week, 365 days a year.

Employee and Family Assistance Program (EFAP)

Emotional support programs are offered to individuals travelling internationally on University of Calgary business.


  • Toll Free in North America: 1.866.424.0699
  • Faculty and Staff in Qatar: 00800.100.090
  • All other countries call Canada direct at: 1.905.886.3605
  • TTY: 1.877.338.0275
    • Tell the representative the name of your employer and what country you are calling from and request they call you back immediately, or at a time convenient for you.
    • Provide the representative with the telephone number where you can be reached.

Students, postdoctoral scholars, interns, externs, and volunteers can access International SOS 24 hours a day, 365 days a year. Call collect at 1215.354.5000

Updated: Feb 22, 2023

Learn more

Maritime Travel

1.902.423.3806 (outside of Canada and US- call collect)

1.888.551.1181 (Canada and US only)