Wireless Internet
Looking for help connecting to residence Wi‑Fi? Start with the guide below.
UC Networks
Three wireless networks are available to residence students:
- UC‑Residence is available only within residence buildings.
- UC‑Secure is available across campus, including residence buildings.
- AirUC‑Guest is intended for secondary devices such as Smart TVs, game consoles and wireless printers.
Primary devices such as phones and laptops should connect to UC‑Residence or UC‑Secure. Secondary devices that cannot connect using university login credentials should use AirUC‑Guest.
We recommend connecting to all three networks and allowing your device to automatically switch between connections depending on your location on campus.
Check out the step-by-step guide to get your device(s) connected.
Frequently Asked Questions
If you're experiencing connectivity issues, try the following troubleshooting steps:
- Confirm you have a valid IT Account.
Verify your username and password are correct.
If you have recently changed your password:
- Ensure any auto-filled credential information on your device is updated.
- Forget the network and reconnect using your updated credentials.
For Apple devices, ensure you trust the security certificates when signing in to a network.
For Android and Chromebook devices, ensure any required connection settings are entered correctly. Refer to the connection guide above for device-specific instructions.
If you've tried the troubleshooting steps above and are still experiencing connectivity issues, contact UService IT at 403-210-9300 or submit a Wi‑Fi issue report using the form above.
Secondary devices such as Smart TVs, game consoles and wireless printers cannot connect to UC‑Secure or UC‑Residence because these networks require university login credentials. Instead, connect these devices to AirUC‑Guest.
Learn how to register and connect your device to AirUC‑Guest.
You may have received an email from UService IT and/or the Campus Service Centre asking you to ensure the wireless beacon in your unit is plugged in.
Even if your beacon is plugged in, the information reported to IT may not always reflect its current status. This can occasionally result in automated reminders being sent when a beacon is already connected.
To resolve this, try the troubleshooting steps below:
- Ensure the beacon has not accidentally become loose from the wall socket.
- If possible, unplug the beacon and plug it back in.
- Once plugged in, ensure the beacon is displaying a green light.
- Let IT know you've completed these steps and follow any additional instructions they provide.