Refunds and Overpayments


Refund Eligibility

There are two circumstances where a refund can be requested: if there is a credit present on your account, or if a payment has been allocated towards a future term. As per the Academic Calendar, a refund cannot be requested for classes dropped after the term’s add/drop deadline. Credits that come from UCalgary awards, scholarships and bursaries do not require you to request a refund. These overpayments are refunded on a set schedule, see below for more details.

A credit on the account is represented with a negative number showing as outstanding for the term. This is indicated in the “My Financials” section of the Student Portal.

 

 

Credits from overpayments will automatically apply to the next active term. If a payment applies to a future term, and that term’s fee deadline has not passed, then a refund can be requested by selecting “View/Request Refund”.

You can verify if payments have applied to future terms by selecting “Account Inquiry” in the My Financials section of the Student Portal.

Please contact Enrolment Services for assistance if a credit has not been correctly applied.

Requesting a refund

Refunds for tuition fee overpayments are processed by student request. If no refund is requested, the funds will automatically apply towards future terms. To request a refund, please submit a request through the “My Financials” section of the Student Centre. Instructions on how to request a refund can be found here. Please note: refunds can take up to 6 weeks for processing.

Refunds on payments made to the student account by external third parties, such as award providers, parents, and family members, will be refunded to the student, not the original source of the payment. Refunds requested on payments made by Third Party Sponsors will be returned to the sponsor, or by the terms of the sponsorship agreement.

If it has been more than 6 weeks since you have requested a refund, please submit a “Refund Status Inquiry” service request through your Student Centre. Instructions for completing a service request can be found here.

The refund process will change slightly depending on how the payment was received. Please see the specific situations below:

If you originally paid by cheque, a refund cannot be issued until a least one week after the date your cheque was deposited to your student account.

Refunds on payments made by bank transfer, debit, money order or cheque will be issued as a cheque sent to the students’ mailing address on file. Please ensure your mailing address is updated in your Student Portal prior to submitting a refund request.

Refund processing times can take up to six weeks. If it has been more than six weeks since you have requested a refund, please submit a “Refund Status Inquiry” service request through your Student Centre. Instructions for completing a service request can be found here.

Refunds on payments made by WU Global pay or CIBC Student Pay will be returned to the student. This is the case for both Electronic Funds Transfer and Credit Card payments through these services.

Refunds will be mailed as a cheque for students with a Canadian mailing address. If there is no Canadian mailing address on file, the refund will be processed through a Western Union transfer.

Refund processing times can take up to six weeks. Additional approvals are required for refund requests of $5000.00 or greater. If it has been more than six weeks since you have requested a refund, please submit a “Refund Status Inquiry” service request through your Student Centre. Instructions for completing a service request can be found here.

In most cases, award payments are split equally between the fall and the winter terms. Additional information on how awards are paid out can be found here.

If you have received a scholarship from an external source, your refund request will be reviewed prior to funds being issued to ensure the refund is in alignment with scholarship regulations.

Overpayments from University of Calgary awards will be automatically refunded by direct deposit on October 25 for the fall term and on February 25 for the winter term; provided your direct deposit information has been updated in the Student Portal. If the direct deposit information has not been updated, then a cheque will be issued to the mailing address on file. Enter your banking information under the "My Financials" section by selecting "Submit Direct Deposit Info."