All complaints involving Campus Security Members will be promptly addressed in a confidential, professional and respectful manner.
Campus Security Members are licensed by the Province of Alberta under the Security Services and Investigators Act (SSIA) and all complaints received are subject to review by Alberta Justice and the Solicitor General.
Complaints are to be sent directly to the Director of Campus Security and must be received within 90 days of the actions, circumstances or incident that precipitated the complaint. Any allegations of criminal misconduct, including the excessive use of force, must be reported to the Calgary Police Service for investigation.
Initial attempts at resolving complaints may involve an informal conciliatory approach that does not include a formal investigation, but rather a process to ensure appropriate conduce in the future.
The Director of Campus Security, or designate, will investigate and dispose of complaints within 90 days. The Director of Campus Security will provide a written response to the complainant with the disposition of the investigation.
The University may choose not to pursue anonymous, vexatious or frivolous complaints including those made in "bad faith".