ConfidenceLine

ConfidenceLine is available by telephone 24 hours a day, seven days a week at 1-800-661-9675.

ConfidenceLine ensures that members of the university community have access to an external, independent anonymous reporting mechanism if they feel they are unable to use regular internal channels for disclosing concerns about a Wrongdoing.

ConfidenceLine data is stored in Canada and is not subject to the provisions of the U. S. Patriot Act. ConfidenceLine must comply with all applicable federal and provincial privacy legislation.

Anyone in the university campus community can report a Wrongdoing through ConfidenceLine.

ConfidenceLine allows individuals to report a Wrongdoing without the requirement to provide their name, contact information or any information that may lead to their identity.

It may at times be more effective, for follow-up purposes, to have the name of the reporting party, and individuals will be given an opportunity to disclose their identity.  However, the individual can always choose to remain anonymous. ConfidenceLine will not trace or track the phone numbers of the reporting party.

Your call will be answered by a trained ConfidenceLine agent, who will ask questions and create an online report file to record information about the Wrongdoing. Translation services are available for employees who wish to communicate in languages other than English or French.

The ConfidenceLine agent will ask you to identify the name of the university you are calling about.

You will be asked for specific information relating to the Wrongdoing, so you should have the following details easily available during your phone call:

• The location of the incident(s), as well as time(s) and date(s) of the incident(s)
• Names and titles of  individuals involved and/or witnesses
• Information on whether you have made previous reports about the Wrongdoing.

Next, the ConfidenceLine agent will assign you a User ID, which you will need, for any future communication with ConfidenceLine about your report. Be sure to record this User ID and keep it in a safe location as the User ID is what ConfidenceLine uses to retrieve your report.

Once you have made your report, ConfidenceLine will summarize it and forward it to the Protected Disclosure Advisor who will contact ConfidenceLine within three to five business days to acknowledge receipt of the report.

The Protected Disclosure Advisor will ensure the Wrongdoing is dealt with as set out in the Procedure for Protected Disclosure.

You can choose to call ConfidenceLine again to see if any additional information or clarification is needed. You will need your User ID for a ConfidenceLine agent to retrieve your report. The additional details you provide may be critical to how the Protected Disclosure Advisor deals with your report.

You can also call ConfidenceLine to request information about the progress of an investigation as set out in the Procedure for Protected Disclosure.

If you are the subject of the disclosure, you will be given an opportunity to respond in accordance with the Procedure for Protected Disclosure.