Service Requests

Help get it fixed. ❤️ your campus.

Notice a building or grounds-related issue on campus? Help get it fixed by submitting a Facilities service request for maintenance or caretaking. Customer care staff are available Monday-Friday, 8 a.m. to 4:30 p.m.
              

Online request

Submit your maintenance or caretaking request online through ARCHIBUS, Facilities' online service request tool.

Submit

Email request

Submit your request to the Customer Care Centre by email.

Email

Call customer care

If you have any questions about submitting your service request online, you can contact the Customer Care Centre by phone.

(403) 220-7555

Customer Care Centre occasionally experiences higher-than-normal request volumes. We appreciate your patience during these times as we work to respond and alert our maintenance teams. If your issue is urgent, please contact Campus Security.

Campus Planning, Architecture, Engineering and the Project Management Office collaborate to lead and coordinate all space redevelopment and construction projects on campus. 

To request a space modification, an authorized individual must submit the request on behalf of a Dean’s office or business unit. 

Facilities reviews each request based on space requirements, planning priorities, project goals, scope and available funding. Once the review is complete, Facilities will contact the requestor with next steps.

Online request (ARCHIBUS)