Skills for Career Growth
Build your career through learning technical and interpersonal capabilities.
Explore learning opportunities at UCalgary designed to help you build key career skills. Grow your confidence, expand your knowledge and strengthen the ways of working that support a positive, effective workplace.
Strengthen Your Workplace Skills
Access practical resources to boost your everyday effectiveness, professional capacity and skills.
This 90‑minute workshop explores how wellbeing influences workplace experience, ways to support healthier individual and community practices, and key UCalgary resources.
This workshop increases awareness of mental health, reduces stigma, and highlights resources that support a healthier campus and workplace.
Individual contributors will explore self‑leadership that builds trust and impact, gaining clarity, confidence, and ownership of their mindset and career through tools and reflection.
Build Your Digital Confidence
Learn essential digital skills through practical learning that help you feel more effective and efficient using technology at work.
Explore UCalgary’s AI teaching, learning, and research resources. Discover practical tools and guidance to help you use AI effectively and responsibly in your work.
Business software and tools help you get work done efficiently. These courses teach you how to use essential applications for productivity, communication, collaboration, and management.
UCalgary provides learning resources to support strong cybersecurity, privacy practices, and research security across our community.
Grow and Progress in Your Career
Take the next step in your career development journey with access to courses, tools and resources designed to support your growth. Whether you are exploring new career paths, strengthening your current skill set, or preparing for future roles, you can find learning opportunities tailored to your goals.
This learning series builds skills in setting goals, giving feedback and having meaningful career conversations. Five short modules offer practical strategies to support continuous growth.
Organized by key topics, these career resources are designed to support your professional growth, whether you are pursuing new opportunities or seeking advancement within your current role.
Use this tool to reflect on your goals, strengths and development needs and turn them into achievable actions. Review and update update your IDP regularly as your priorities shift.
Skill Building Learning Journeys
Each journey provides a clear focus area, a brief overview of the skills and behaviors learners will develop, curated learning options with time commitments and delivery modes, and opportunities to continue learning through related programs and resources.
Great customer service supports a thriving university environment by shaping student experiences and fostering collaboration at UCalgary. This Learning Journey is designed for roles that interact with students, faculty, staff, or external partners, including student-facing, administrative, and service-oriented positions. Learners will build the skills to handle inquiries, resolve issues, and deliver service with confidence, empathy, and professionalism.
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LinkedIn Learning Course
Learn key skills to build strong customer relationships, provide timely support, handle challenges, and utilize feedback effectively.
Time Commitment: 1 hour 11 minutes
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LinkedIn Learning Course
De-Escalating Conversations for Customer Service
Learn practical strategies to calm angry customers, prevent escalation, and manage tough conversations effectively.
Time Commitment: 1 hour 32 minutes
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UCalgary Continuing Education Course
BUS 166 Building Great Customer Relationships
This interactive seminar covers core customer service principles and offers hands-on practice through real-world scenarios.
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UCalgary Continuing Education Course
CFL 120 Customer Service Conflict Resolution Strategies
Turn customer conflicts into opportunities. Learn adaptable strategies for varying interactions, and gain tools to resolve disputes and build lasting relationships.
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Related UCalgary Continuing Education Programs
Workplace Conflict Management Certificate
The Workplace Conflict Management Certificate is designed for professionals across all industries who need to navigate workplace conflict, strengthen team dynamics, and enhance leadership skills.
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Related UCalgary Continuing Education Programs
Professional Certificate for Emerging Leaders
This program focuses on developing skills in the areas of building relationships, coaching, communication, personal effectiveness, and professional skills.
Strong project management helps ensure UCalgary initiatives are delivered on time, within scope, and aligned with priorities. This Learning Journey suits anyone supporting projects, formally or informally, including administrative professionals, coordinators, and emerging leaders. Learners will build practical skills to coordinate resources, manage cross-unit priorities, and deliver high-quality, collaborative outcomes.
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LinkedIn Learning Course
Find your Project Management Style
Introduces different project management styles and helps learners reflect on their strengths and preferences when working on projects.
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LinkedIn Learning Course
Project Management Foundations
Provides a comprehensive introduction to project management principles, including scope, schedule, risk, stakeholders, and delivery approaches.
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LinkedIn Learning Course
Reinforces practical project management concepts using a simplified, real-world approach.
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LinkedIn Learning Courses
Project Management Foundations: Communications
Focuses on communication planning, stakeholder engagement, and information flow throughout the project lifecycle.
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LinkedIn Learning Course
Change Management for Projects
Explores how to integrate change management practices into project work to support adoption, sustainability, and stakeholder readiness.
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LinkedIn Learning Course
Introduction to the PMBOK® Guide (Eighth Edition)
Provides an overview of PMI standards and terminology for those interested in PMI certification (e.g., CAPM®, PMP®). Best suited for formal project roles or professional certification journeys.
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UCalgary Continuing Education Course
PMF 110 Introduction to Project Management and a Process-Based Approach
Explore an in-depth look at the different standards for project management and learn how the body of knowledge supports a process-based project approach.
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UCalgary Continuing Education Course
PMF 120 Project Performance Domains
Explore how varying factors can influence performance domains, such as how governance and risk management maintain project objectives and mitigate uncertainty.
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UCalgary Continuing Education Course
PMF 150 Project Management Team Leadership Skills
Learn different leadership styles, competencies, and tools to help you develop the ability to lead complex projects and organizational change.
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UCalgary Continuing Education Course
PMF 230 Agile Project Management Foundations: Methodology, Application and Practices
Learn and explore agile methodology in the context of project management. Examine the practices that differentiate this methodology from other methods of project management.
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Related UCalgary Continuing Education Programs
Project Management Foundations Certificate
The Project Management Foundations Certificate explores the core principles of project management as documented in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition. This certificate aligns with the requirements of the PMP® designation and prepares students to write the PMP® exam.
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Related UCalgary Continuing Education Programs
Advanced Project Management Diploma
This program will immerse students in project management practices, frameworks, tools, and templates that support the advancement of projects in an increasingly complex business environment filled with constant change.
Upcoming Learning Opportunities
Our upcoming workshops and courses are designed to help you deepen your understanding of our community, strengthen your professional skills and connect with colleagues across campus.
Contact & Support
Our programs are managed by a range of faculties, departments and external partners, each with their own dedicated team. Connecting directly with the right contact is the quickest way to get the help you need. For more specific support, see the resources below.