Frequently Asked Questions

No. Your Unicard does not need to be replaced unless it has been lost or damaged and will remain active as long as you have a relationship with the university.

Yes, a $20 fee applies to all replacement Unicards. If you have lost your UPass there is a separate replacement fee for that sticker.

For reasons regarding fraud and security, if you replace your Unicard, you may not keep your old Unicard.

Yes, if you have money in any of the debit accounts, the money transfers over to the new Unicard.

Yes, your access will be transferred to your new Unicard after the new card is issued.  This can take 2-3 business days.  If there is an issue with your access transfer we recommend speaking with Electronic Access at Campus Security (MSC 260)

Money can be added to your Unicard and your account balances can be checked either online, at the Unicard office or at a deposit station located in MacEwan Hall, the TFDL or on Foothills campus near purEATery.

The Lost and Found is located at the Information Booth between the two elevators on the 2nd floor in the MacEwan Student Centre. If they are closed, you may check with the Students' Union across the hall as they operate the Information Booth.

Send us an email with your UCID number, stating you have lost your Unicard. Use "lost my card" as the subject line. Your Unicard will be put on hold until you come in and get a replacement or you find your old one. If you purchase a replacement Unicard, all old Unicards will become completely deactivated. Deactivated Unicards cannot be reactivated if found.

No. Once a new Unicard has been created, all old Unicards are automatically and irrevocably deactivated.

The "All You Care to Eat" meal plan program is valid in The Landing, the primary dining facility within residence. Four options are available including a 5-day plan, a 7-day plan, a 120 entries plan, and a 250 entries plan, to provide flexibility based on individual student needs. All four plans provide an “All You Care to Eat” dining experience. 

  • A 5-day or 7-day plan is mandatory for all first year students living in residence. 
  • The 7-day plan provides the greatest flexibility with unlimited entries, seven days a week.
  • Students that are traveling home on weekends may find the 5 day option preferable with unlimited entries Monday through Friday.

The 5-day plan is tailored to students who are often off-campus on weekends, and can only be used Monday through Friday.

Remaining swipes on the 120 and 250 swipes plan carry over from the fall to the winter semester. With the "All You Care to Eat" portion of the 5-day and 7-day plans, and the 120 and 250 swipes plan, there is no roll-over at the end of academic year. All Meal Plans expire at the end of the academic year.

Swipes can be for any breakfast, lunch, or dinner at The Landing. Students have the flexibility to use their swipes throughout the academic year for entries that best meet their needs.

With an "All You Care to Eat" plan there is no removal of food from The Landing. Similar to a buffet or all you can eat restaurant, all food is consumed on site. Portions tend to be smaller but you can have as much as you want when you are in The Landing, making for fewer ‘leftovers’ and less waste.  Students may takeout a piece of fruit and a beverage.

Students that are not able to make it back to The Landing for a meal may pre-order a meal to go and pick it up at The Landing. Bring your class schedule to the Landing cashier, fill out a menu the day before and keep the ticket number you are given. Your boxed meal will be ready to pick up at The Landing at a designated time that will be communicated to you.

Yes, students will have options to choose from a dedicated vegan and vegetarian station. Food labeling is available and includes dairy, gluten-free, vegan, halal, etc.

Students with specific concerns are also invited to meet with the culinary team to discuss their dietary requirements and available options while eating at The Landing. Contact

No, meal plans can only be used for meals at The Landing.

Yes, anyone with a Unicard can purchase a Meal Plan including students living in apartments, commuter students as well as faculty and staff.

Absolutely, everyone is welcome at The Landing. Students on a 120 or 250 swipe plan can use swipes to treat friends and visitors.

Door rates for guests are available. Please see door rate on this page.