Frequently Asked Questions

No. Your Unicard does not need to be replaced unless it has been lost or damaged and will remain active as long as you have a relationship with the university.

Yes, a $20 fee applies to all replacement Unicards. If you have lost your UPass there is a separate replacement fee for that sticker.

For reasons regarding fraud and security, if you replace your Unicard, you may not keep your old Unicard.

Yes, if you have money in any of the debit accounts, the money transfers over to the new Unicard.

Yes, your access will be transferred to your new Unicard after the new card is issued.  This can take 2-3 business days.  If there is an issue with your access transfer we recommend speaking with Electronic Access at Campus Security (MSC 260)

Money can be added to your Unicard and your account balances can be checked either online, at the Unicard office or at a deposit station located in MacEwan Hall, the TFDL or on Foothills campus near purEATery.

The Lost and Found is located at the Information Booth between the two elevators on the 2nd floor in the MacEwan Student Centre. If they are closed, you may check with the Students' Union across the hall as they operate the Information Booth.

Send us an email with your UCID number, stating you have lost your Unicard. Use "lost my card" as the subject line. Your Unicard will be put on hold until you come in and get a replacement or you find your old one. If you purchase a replacement Unicard, all old Unicards will become completely deactivated. Deactivated Unicards cannot be reactivated if found.

No. Once a new Unicard has been created, all old Unicards are automatically and irrevocably deactivated.

Frequently Asked Questions

The 5-day plan can only be used Monday through Friday and is tailored to students who are often off-campus on weekends. 

Remaining swipes on the 120 and 250 swipes plan carry over from the fall to the winter semester. All meal plans expire at the end of the academic year.

Yes, students have the flexibility to use their swipes throughout the academic year for entries that best meet their needs.

No, similar to a buffet or all you can eat restaurant, all food is consumed on site. Portions tend to be smaller but you can have as much as you want when you are in The Landing, making for fewer ‘leftovers’ and less waste. Students may takeout a piece of fruit and a beverage.

The Landing Boxed Lunch program gives you the flexibility to get a pre-packed lunch in case of a class conflict during lunchtime.

Yes, students will have options to choose from a dedicated vegan and vegetarian station. Food labeling is available and includes dairy, gluten-free, vegan, halal, etc.

Students with specific concerns are also invited to meet with the culinary team to discuss their dietary requirements and available options while eating at The Landing. Contact

No, meal plans can only be used at The Landing.

Yes, anyone with a Unicard can purchase meal plans, including students who do not live in residence, faculty and staff.

Absolutely, everyone is welcome at The Landing. 

You can use your swipe meal plan to treat friends and visitors, or they can get access by paying the meal drop-in rates (see pricing above).