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University of Calgary Calendar 2013-2014 Student Services Information Technologies
Information Technologies

The Information Technologies (IT) department provides computing and media services in support of learning, teaching, research, and administration at the University of Calgary.


To ensure you are able to access all the online services available to you, please register for the following accounts:

In order to access your MyUofC portal, students are required to register for an eID at my.ucalgary.ca. Common services accessed through MyUofC include: Student Centre, Blackboard, Locker Requests, Degree Navigator, Instructor Ratings (USRI), and Reznet (wireless Internet in residence).

Other IT services (including webmail) require an IT Account. Students registered in at least one full-time course can sign up for an IT Account by visiting www.ucalgary.ca/it/register. Services that require login with an IT Account include: Webmail (U of C Email), Login Access to Lab Computers & Software, Free Software Downloads, and Wireless Internet (AirUC secure). For more information, visit www.ucalgary.ca/it/access/itaccount.

Forgot your password? Reset all passwords online at www.ucalgary.ca/it/forgot.

Computer Labs and Printing

There are a number of open-access and drop-in computer labs on campus. The 2nd floor of the Taylor Family Digital Library houses the Learning Commons - a space where visitors have 24 hour access, five days a week, to over 200 computer workstations with 100 per cent wireless and cellular coverage. More information is available at www.ucalgary.ca/itlabs.

Having trouble finding a computer lab? Check out the interactive campus maps at www.ucalgary.ca/map.

Wireless Networks

Browse the web, check your email, and work online from anywhere on campus. AirUC Secure is the preferred wireless network at the U of C, available in all buildings, as well as outdoors. For more information about the university’s wireless service, visit www.ucalgary.ca/it/networks/airuc-secure. Enhanced wired and wireless Internet is also available to students living in residence buildings on campus. To learn more about Reznet, visit www.ucalgary.ca/reznet.

Other Services

IT supports many online services that students will utilize throughout their academic learning experience at the U of C. One of the most widely used services is the MyUofC Portal. Featuring single sign-on capabilities, MyUofC provides students with a streamlined gateway to U of C web-based applications, services, and tools, including their Student Centre, Webmail and Blackboard.

Blackboard is an online course management tool that offers a ‘virtual classroom’ for teaching and learning. Many instructors will post course notes and assignments, as well as administer quizzes through Blackboard. Along with Blackboard, Elluminate and Adobe Presenter are the primary eLearning tools students will come in contact with over the course of their studies. Support documentation for eLearning is available at elearn.ucalgary.ca.

As a member of the university community, students also have access to IT’s Online Learning System (OLS). All online training courses are delivered via video tutorial and cover a variety of subjects, ranging from MS Excel to Adobe Photoshop, and even a course on Writing for the Business Professional – over 420 courses to choose from! To learn more about OLS, visit www.ucalgary.ca/it/ols.

IT also offers a variety of Research Services, including access to High Performance Computing (HPC), General Scientific Computing (Linux), Geographic Information Systems (GIS), and Research Systems Design. Expert consultation and training on various mathematical and statistical software (i.e. SPSS, MINITAB, MATLAB) is also available. For more information, visit www.ucalgary.ca/it/research.

In need of Audio Visual equipment? IT’s Com/Media team provides audio-visual, portable computing, and other communications media support for teaching and learning activities. A wide range of educational media technology is available by contacting any of the Com/Media booking and service centres on campus. Students can also rent a variety of audio-visual equipment for on or off campus use. Visit www.ucalgary.ca/it/commedia for more information.

Free software is also available for members of the campus community, and is accessible through IT’s software download page: www.ucalgary.ca/it/software/downloads. In addition, IT’s Laptop & Software Purchase Program offers special pricing discounts available to registered U of C students with an IT Account. Remote access to specialized software (i.e. MS Office, Visio 2007, and Adobe Design Premium CS4) is also available through Virtual Desktop. To learn more about IT’s software offerings, visit www.ucalgary.ca/it/applications.

For more information on IT services, visit www.ucalgary.ca/it/services.

Need Help? Contact the IT Support Centre
Phone: 403.220.5555
Email: itsupport@ucalgary.ca
Location: 7th Floor, Mathematical Sciences Building
Website: www.ucalgary.ca/it