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Webcast Help Page

Submitted by kmills on Tue, 2006-12-19 13:03.

The Department of Communications/Media at the University of Calgary uses QuickTime Broadcaster for streaming audio and video. To listen or view these webcasts, you'll need to have the QuickTime Player installed on your computer. This is a free download from Apple for both Windows and Mac computers. To download QuickTime Player, please use the following link:

Download QuickTime

Once you have QuickTime installed on your computer, you can click on the "Test Video" button below to make sure that you can connect to our webcasts:


Webcasts normally begin a few minutes before the start of the actual event. The webpage for the event will have a button to click on to connect to the webcast. There is always a delay between the live event and what you see in the webcast, and you will find that the delay will vary between computers viewing the same event. This is normal.

Troubleshooting:

When you click on the "Click here to watch the webcast" button, QuickTime Player should open up and the webcast should appear in a few seconds. However, sometimes things go wrong:

Audio only, no video: If you get the audio okay, but the video consists of a blue "Q" (the QuickTime logo), then the problem is most likely a slow network connection. This can happen if you're connnected through a busy wireless access point, for example. A webcast stream has a lot of data to move and, if you have a congested connection, the video portion of the signal will be dropped, but the audio will still get through. One option is to shut down QuickTime, click on the link again, and hope that you get a better connection the second time. Another alternative, if you're using a wireless connection, is to get a wired internet connection. A wired connection usually has more available bandwidth and you're less likely to run into network congestion problems.

You don't have QuickTime and don't want to load it: You can also view these streams with the VLC Media Player from VideoLAN. Like QuickTIme, VLC is available for both the Mac and PC platforms, as well as the iOS 4 operating system used on the iPad, iPhone and iTouch. VLC has a command under the "File" menu called "Open Network..." This command opens a window where you can enter a specific URL to access the video stream. In this case, the URL for the mornign ceremony is:

rtsp://136.159.22.36/Nov2010ConvoAM.sdp

The URL for the afternoon convocation ceremony is:

rtsp://136.159.22.36/Nov2010ConvoPM.sdp

Copy and paste this URL into the "URL" field and clck on the "Open" button. The stream should start playing in VLC's video window.

Incidentally, you can do the same thing with QuickTime. THe QuickTime "File" menu has a "Open URL" command that acts exactly like the VLC "Open Network" command. Just copy and paste the above URL to go directly to the streaming file.

I use Linux, and can't use QuickTime: Download VLC media player from VideoLAN and follow the instructions in the previous question.

Return to the main Convocation webcast page.