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Submitted by sdweir on Wed, 08/27/2014 - 3:30pm

SERVICE STATUS

All services are operational. If you’re experiencing issues, please contact the IT Support Centre at 403.220.5555.

LATEST NEWS

Our regular hours are Monday to Friday 8:00 a.m. to 5:00 p.m. From now until January 27, we offer extended hours until 8:00 p.m. You can also contact us Saturday and Sunday 10:00 a.m. to 2:00 p.m. throughout the year.

When using D2L with Chrome, some users are being asked to install ‘OneClass Easy Invite’ – a plugin for the browser. Once installed, it may send spam emails to other students in the same courses and capture the user’s username and password.

We ask any D2L users to avoid installing this plugin and to contact the IT Support Centre for assistance at itsupport@ucalgary.ca or 403-220-5555 if it has already been installed.

The IT Support Centre will be closed from noon on December 23, 2016 to 8:00am January 2, 2017. Agents will be available by email (itsupport@ucalgary.ca), telephone (403-220-5555), and online chat when we reopen on January 2. 

Emails to itsupport@ucalgary.ca will be monitored periodically during the holiday closure.

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Note: we are unable to reset your password via chat – reset online or by calling us at 403-220-5555.

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