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Submitted by sdweir on Wed, 08/27/2014 - 3:30pm

SERVICE STATUS

All services are operational. If you’re experiencing issues, please contact the IT Support Centre at 403.220.5555.

LATEST NEWS

Warning | Phishing email regarding mailbox exceeding limits

A hoax email is circulating from the address mgolden@powayusd.com; this email claims to be from "Outlook Web App Team." and tells users “Your Sent Mail and Incoming is blocked”. It asks users to click on a link to unblock. The subject line reported is “Mailbox Exceeds Limits”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

Our regular hours are Monday to Friday 8:00 a.m. to 5:00 p.m. From now until September 30, we offer extended hours until 8:00 p.m. You can also contact us Saturday and Sunday 10:00 a.m. to 2:00 p.m. throughout the year.

We can be reached by:

  • Telephone (403-220-5555 or toll free at 1-888-342-3802)
  • Email (itsupport@ucalgary.ca)
  • In-person (main campus, Math Sciences room 773)

This semester we are also piloting a new option for contacting us during our regular hours – real-time chat. This is available by clicking on the red ‘Online Chat’ button on the left-hand side of the page.

Just need to reset your password? You can do so online on our Password Management page.

Office 2016 software now available

Office 2016 software is now available for download for faculty and staff. This includes the latest version of Word, Excel, PowerPoint and more. Before you begin downloading, there are some important considerations you need to be aware of first:

  • It is best to download the software when your computer is docked and you are able to let it run uninterrupted. For example, at the end of your work day.
  • Your computer will have to be rebooted for the software to be properly installed.
  • Older versions of Office will be overwritten – please make sure you understand these risks by reading our user guide and FAQs before downloading the software.
    • FAQs
    • User guide
    • Microsoft Visio and Project software will be removed as part of the Office 2016 install; these can be reinstalled through the Software Center if needed. Please note if you’re simply viewing Visio documents, you do not require the software to do so.

If you have any questions, or concerns, please contact the IT Support Centre at 403-220-5555 or itsupport@ucalgary.ca to help walk you through the process.

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Try our chat pilot for technical support.

Note: we are unable to reset your password via chat – reset online or by calling us at 403-220-5555.