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Submitted by sdweir on Wed, 08/27/2014 - 3:30pm


All services are operational. If you’re experiencing issues, please contact the IT Support Centre at 403.220.5555.


Warning | Phishing email regarding anti-virus

A hoax email is circulating that claims to be from "Ucalgary Helpdesk" and asks users to activate an e-ID Anti Virus shield using your Ucalgary email password. The subject line reported is “University of Calgary Helpdesk”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures

Please be advised the university will be conducting a scheduled upgrade on PeopleSoft systems the weekend of November 10-13, 2016.

How will this affect me?
As a result of the upgrades, the following IT services will be unavailable from 5:00 p.m. on Thursday, November 10 until 11:59 p.m. on Sunday, November 13:

  • portal
  • PeopleSoft Student (CS)
  • PeopleSoft HR (HCM)
  • PeopleSoft Enterprise Learning (ELM)
  • PeopleSoft Finance (FSCM)
  • Student Centre
  • Faculty Centre
  • Degree Navigator for Students
  • Degree Navigator for Staff

Select the 'READ MORE' link below for more information.

Update: October 8, 2016, 10:15 p.m.
All IT services have now been restored. If you are experiencing any issues, please contact our IT Support Centre. Thank you for your patience.

To continue to enhance and protect the university’s IT environment, critical IT service outages are required:

There will be a campus-wide outage Friday, October 7 starting at 5:30 p.m. until Sunday, October 9 at 11:59 p.m. Most IT services will be impacted by this campus-wide outage.

A VoIP phone outage will take place on Tuesday, October 4 starting at 10:30 p.m. until Wednesday, October 5 at 2:00 a.m. During this time the university’s VoIP phones will be unavailable. However, saved voicemail messages will not be affected and callers will be able to leave voicemails during the outage.

For more information, please select the read more link.

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