Using My UCalgary Managed Computer to Work Remotely

If you are using a UCalgary managed computer to do work from home, you need to ensure that your computer's software is up to date. Here are some high-level steps that you should consider prior to your first time use of your UCalgary managed computer to access work services and applications.

Note: Please make sure you know how to locate the “work computer name” of your UCalgary managed computer.


Finding your Windows computer name

Finding your Macs computer name

Restart computer

Restart your computer to avoid performance issues resulting from the computer running for days without being shut down.

Connect to network

Connect the computer to your home WiFi/Ethernet network.

Update computer

Apply any security updates to your computer. Online documents are available to help you through this step.

Restart again

You will be prompted to restart your computer for security updates, if required.

Now that your computer is ready to be used for work, here are some guidelines on IT services you might need. Many university applications and services can be accessed remotely without the need for a special IT access. Access through the internet is all you need to reach most applications in the My UCalgary portal. Find a list of applications that do not require special access below.

In some situations, such as getting access to files stored on the UCalgary network, you will need access to a Virtual Private Network (VPN) connection. "General VPN" access provides the majority of people with all they need to do their work from home. Here are some guidelines to follow:

No VPN required

If you need to access any of the applications listed below, you can use your home WiFi/Ethernet connection and you are set to go.

The following applications and services DO NOT require VPN to be accessed from home:

  • Peoplesoft
  • O365 suite (Email, OneDrive, etc)
  • SharePoint
  • ServiceNow
  • Adobe Connect
  • D2L
  • IT Account and eID account creation and management
  • Drupal (production)
  • Citrix
  • RMS
  • Desk voicemail
  • Orbis

General VPN required

You will need General VPN access if you want to access your network files and other applications not listed under No VPN required.

The following applications and services DO require GENERAL VPN to be accessed from home:

  • Share Drives
  • Printing
  • Drupal (not production)

The VPN software should already be installed on your UCalgary managed computer.

How to use the General VPN

Higher-level access

If you are looking to connect to your work environment in any other way or believe you need higher-level access, please contact IT by using the link below.

Request access to Admin VPN and Citrix