UniForum@UCalgary
UCalgary is participating in the global UniForum program—a multi-year benchmarking study—to better understand how we use our administration and operational services across the institution.
What is UniForum?
UniForum is a benchmarking program by NousCubane to assess how universities use administrative and operational services to support their academic mission. The program offers data and information to our leadership on how the University of Calgary manages its administration and operational services, what can be improved and how we compare to other institutions.
The University of Calgary is participating in this worldwide program along with other institutions from Canada—including University of Alberta, University of British Columbia, Dalhousie University, McMaster University, University of Ottawa, University of Saskatchewan, University of Toronto, Simon Fraser University and York University.
By collecting and comparing data, our leadership can start informed conversations around delivering efficient and effective administrative and operational services. The program also helps us understand where we need to invest or make realignments to improve our processes and experiences.
How does it work?
Activity Data Collection
Collecting accurate data through participant engagement is key to the success of the program. Each year, various leaders and managers of employees will receive access to the UniForum platform to provide input on how the university uses its resources for administrative and operational services.
Service Effectiveness Survey
Every two years, select UCalgary academic and professional staff will receive a confidential survey to provide feedback on various administrative and support services they use in their roles, and how satisfied they are with those services.
Data Results Review
After analyzing the collected data, Cubane Consulting presents the results to the Executive Leadership Team. Subsequently, the UniForum program team will meet with Senior Leadership Team members to present data on their respective faculties/departments/units.
2023 Timeline
July
Activity Data Collection
Aug.
Review of Data Collections and Submission to Cubane Consulting
Nov.
Service Effectiveness Survey
Dec.
University of Calgary leadership receives results and analyses data
Frequently Asked Questions
UniForum is a unique opportunity to better understand how we resource administrative and operational services across the entire university, and how satisfied our employees are with those services. The results are invaluable in helping us start conversations around building efficient and effective services that support institutional operations, teaching, learning and research.
The UniForum program team works with various leaders and managers across all faculties, departments and units in the data collection of administrative and operational services.
No, the goal of UniForum is to look at what services are provided across campus. Individual performance is not within the scope of the program.
UniForum is a four-year program that relies on annual data collection. The University of Calgary launched year one of UniForum in the spring of 2021.
Yes. All data is strictly confidential. Benchmarking data is anonymized before being shared with other institutions.
Cubane Consulting shares the results with our leadership team. We are committed to a transparent process and will be working with leaders and managers to ensure we share as much as possible through appropriate channels.
About 2,100 professors, associate professors, leaders, and managers will receive an email link to complete the survey by Dec. 1, 2023.
Please do not forward your unique survey link to anyone else – if somebody else completes the survey using your link, you will not be able to respond. The survey invitees only includes select academic and professional staff.
The two-part survey will take approximately 30 minutes to complete.
Yes, the survey will save your progress so you can finish it at a later time. Don’t forget to hit submit once you complete each part.
Yes, all your responses are confidential. For more information on privacy policy, see Cubane’s privacy policy.
UniForum program team
Executive Sponsor
Ron Kim, Vice-President (Finance) and Chief Financial Officer
Program Manager
Daphne Ladner, Manager, Governance and Projects
Offices of the Vice-President (Finance) and Vice-President (Services)
Data Manager
James Heo, Architect, Business Intelligence
Information Technologies
Communications Coordinator
Aurélie Maerten, Communications Coordinator
Offices of the Vice-President (Finance) and Vice-President (Services)