VRMS Coordinator Training


Training Steps

UCalgary requires that all volunteers are managed under the Volunteer Registration and Management System. This includes registering volunteers on Better Impact; and adhering to a collection of standardized processes.

We have focused this training program on the tasks necessary for meeting legislative compliance. Please follow the steps in the order they are presented. 

Revised: March 22, 2021

To get the most out of the VRMS training, you should have administrator access to a Better Impact account before starting. If your department/program does not already have a Better Impact account, please submit a request. Otherwise, ask your account's Dept Admin to arrange for this access.

Revised: March 22, 2021

Step-by-step instructions are provided for the respective functions presented in the video tutorials. 

Basic Training document:

Revised: Sept 19, 2022

After reviewing the video tutorials, join us on Zoom (link is in the Admin News section on your Better Impact account dashboard) any 2nd Monday of each month, between 9:30 to 11:00 a.m. for help with your questions, or assistance with your specific situation. We will close the session if we have no participants join within 30 minutes of the start time.

If you miss this window, or require support prior to these regularly scheduled sessions, please email us ucvolunt@ucalgary.ca.

Revised: Aug 09, 2022

We are here to help! Should you require assistance with any aspect of this system or training, contact us at ucvolunt@ucalgary.ca. We try to respond within 24 hours.

Revised: March 22, 2021


Basic Training: VRMS and Better Impact

All volunteer coordinators, that are responsible for managing volunteers at UCalgary, should review the three basic training videos in the order they are presented. These courses include legislative requirements, standard processes, and the basic system functions for registering and managing volunteers in the Better Impact system. CURRENTLY UNDER REVIEW, PLEASE CHECK BACK LATER.

Supporting documents containing context and step-by-step instructions for the respective video can be downloaded from Step 2 under Training Steps above.

After reviewing the video tutorials, join us on Zoom (link is in the Admin News section on your Better Impact account dashboard) any 2nd Monday of each month, between 9:30 to 11:00 a.m. for help with your questions, or assistance with your specific situation. We will close the session if we have no participants join within 30 minutes of the start time. If you have questions before the next scheduled meeting time, you can email us at ucvolunt@ucalgary.ca.

Please use a newer browser such as Google Chrome, Firefox, or Microsoft Edge.

Revised: Aug 09, 2022

VRMS Training - Overview & Legislative Requirements

TOPICS: Introduction to VRMS; components that comprise the system; legislation requirements for volunteer engagement; levels of administrator responsibility; and Occupational Health and Safety requirements.

Relevant Documents: Getting Started; Managing UC Volunteers; Admin Roles

For training on these topics, view the video.

VRMS Training - Using Better Impact to Manage Applicants

TOPICS: Overview of the Better Impact system and the volunteer portal; creating application forms; approving applicants; communications and notifications.

Relevant Document: Create Application Forms

For training on these topics, please contact us.

Photo by Alex Mecl

VRMS Training - Automation and Hours

TOPICS: Better Impact terminology; demonstration of creating roles and events; automating sign-ups and scheduling; logging and approving volunteer hours; and account reports and maintenance.

Relevant Document: Create Activities

For training on these topics, please contact us.