University of Calgary

Important government announcement for temporary and permanent residents

UToday HomeJuly 10, 2013

Fees are being waived and status will be automatically extended or restored for those temporary and permanent residents affected by the massive flooding in Alberta, Citizenship, Immigration and Multiculturalism Minister Jason Kenney announced on Tuesday.

Special procedures have been put in place to help those temporary and permanent residents in Alberta who, because of the flood, need to apply for urgent immigration documents, extend their work or study permits, or replace destroyed immigration documents. The special measures will be in place until September 19, 2013.

In addition, a dedicated line has been set up at Citizen and Immigration Canada’s (CIC) call centre. People can call the 1-888-242-2100 number and Press “7”. The agent will then ask the standard security questions and will advise the client on how to proceed with an application.

A dedicated email address of has also been set up. Affected temporary and permanent residents and Canadian citizens may email their Unique Client Identifier (UCI#), full name, date of birth and place and country of birth with ‘URGENT: FLOOD’ in subject line. An agent will then follow up with the client.

For more information on how to get help from CIC please visit the Alberta Flood section of the CIC website.


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