University of Calgary

IT dedication to network renewal

UToday HomeJanuary 11, 2013

By Stephanie Weir

Over the holidays, significant changes were made to existing network device configurations as part of a two-fold approach to improving the campus network.

“Our IT staff did an excellent job in preparation for this complex change. The upgrades were completed successfully and all services were restored sooner than anticipated. I am very proud of the effort from my staff,” says Doug Doran, director of IT Infrastructure Services.

“More than 42 people were involved at various times during the round the clock work effort on Dec. 26 and 27. Up to 20 staff members were working at any given time.”

The complex nature of these particular changes required IT to take major systems offline. Work completed during the outage window included successfully moving the campus edge firewall and internet connections to the new campus core network, as well as fundamentally changing the data centre’s network connectivity.

The changes were implemented successfully, and services were restored earlier than originally anticipated. The long term benefits of the network renewal program will ultimately improve the reliability of campus networking services, as well as improve overall IT service performance.

“I would also like to thank the University of Calgary community for their support,” says Doran. “Even though the outage was scheduled over the Christmas break, there was still a significant inconvenience for operating parts of the university, including the Outdoor Centre and Olympic Oval. It was amazing to see this cross functional team pulling together to support the goals of Eyes High and to support the needs of our growing university.”

The university’s Chief Information Officer is also extremely pleased with the work accomplished over the holidays. “I'd like to thank all of the IT staff who put in a tremendous amount of time and effort, both prior to, and during the holiday season to ensure that the network upgrade was a success,” says Vaughn Ravenscroft.

The second phase of the network upgrade will require an additional two-day outage to complete the move of the primary production data centre to the new core. Scheduled brief outages in the early mornings and late evenings in various parts of campus will also occur periodically, and will be ongoing until the program is complete.

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Please direct further questions or concerns to the IT Support Centre: or 403-220-5555.