Live chat is a new feature you can use to speak with the IT Support Centre in real time to find a resolution to your IT issue, and is a great tool for distance users across the various UCalgary campuses to get the support they need. Agents are available to chat Monday to Friday, 9:00 a.m. to 4:30 p.m. and from 10:00 a.m. to 2:00 p.m. on weekends and stat holidays. Outside of these hours you can still receive support by calling the IT Support Centre, sending an email or submitting a ticket.
Visit the IT home page ucalgary.ca/it and click on the link on the left-hand side to chat with a Support Centre agent. Simply provide some basic information, including the problem you are experiencing, and select ‘Start Chat’. The next available agent will assist you until a resolution, or next step, is found. Please note we are unable to reset your password or provide WCM support via chat. Reset your password at password.ucalgary.ca by calling us at 403-220-5555. Submit a request for WCM support here.
If you have feedback on the real-time chat, please leave comments after your live chat session or send us an email at ITsupport@ucalgary.ca.