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Technical Support

Help Desk Location:
Math Sciences 151
University of Calgary
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Help Desk Hours:
Monday - Friday
8:30am - 12:00pm
1:00pm - 4:30pm

T. 403.220.6613

Submit a Support Ticket:

Undergraduate Printing

All undergrad laser printers are located in the main CPSC undergrad lab on the 1st floor of the Math Sciences building. 

All undergraduates are granted 50 pages per course per semester offered by the Computer Science department and can print to the printers in the main undergraduate lab on the first floor of Math Science. Print quotas are reset and recalculated each semester. If print quota is exceeded, no increases are possible. Printers with per-print billing are available in Campus IT labs. For a list of Campus IT lab locations and additional information, please visit

Users must go to the printer area and log into one of the release stations in order to explicitly release or delete their print job(s). All jobs will now be queued to one printer, called "ugl". Once released, jobs will be sent to any one of two printers for processing.

Please note the following:

  • Jobs queued to ugl and not released for printing within 6 hours will be removed from the queue
  • Text files are automatically printed 2-up, duplex. If you want to override this formatting, then you must convert your text file to a PostScript document prior to printing. This is done by running enscript "file" or "a2ps file". Consult the man pages for more advanced options.
  • Duplex (double-sided) jobs save paper but still count as 2 pages against your quota. This is because consumables (print engine, fuser, drum kit and toner) are still used and maintaining them represents a greater cost than the paper being saved
  • Banner pages are enabled by default and count as 1 page against your quota. To disable banner pages, create a file in your unix home directory called ".nowinbanner"

Printing Examples for Unix users:

To print a file to ugl, use lpr:

> lpr

To list your printer information and quota, use lpinfo:

> lpinfo

user can print to:
ugl UG Release Queue
user has printed 10 of 100 pages

To print duplex (double-sided), use the -D option.

> lpr -D

To remove the banner page for a specific job, use the -h option:

> lpr -h

To permanently disable banners when printing from both UNIX and Windows machines, create a file in your home directory called ".nowinbanner":

> touch .nowinbanner

Printer out of paper? Paper jam? Queue stalled? Visit one of the Technical Support Staff in MS 151 for help or submit a trouble ticket via an Online Service Request.