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Technical Support

Help Desk Location:
Math Sciences 151
University of Calgary
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Help Desk Hours:
Monday - Friday
8:30am - 12:00pm
1:00pm - 4:30pm

T. 403.220.6613

Submit a Support Ticket:

Technical Support

Submitted by burnsc on Tue April 12, 2016 - 10:45am
If you are a Department of Computer Science student, staff or faculty member and have an IT issue directly related to services provided by the department, such as CPSC accounts, system software, system security and hardware, then please contact us at:

Help Desk Centre

Location: Math Sciences 151 (View Map)
Phone: 403-220-6613

Monday - Friday:  8:30am-12:00pm and 1:00pm-4:30pm

Support Ticket: Submit a support ticket at:

Technical Manager

Darcy Grant
Office: ICT 648

I Need Help With... Please Contact

Faculty of Science IT Support

Help Desk Centre
MS 151

Submit support ticket:

CPSC Technical Manager

Darcy Grant
ICT 648

CPSC Main Office

Undergraduate Email Inquiries:

Graduate Email Inquriies:

ICT 602

  • Photocopy PINs
  • Office Supplies
  • Room Bookings
  • Course Evaluations
  • Exam Copying
  • Shredding

CPSC Main Office

ICT 602

  • Keys & Lock Issues
  • Furniture Moves
  • Telephone Repair & Changes

CPSC Office Manager

Beverley Shevchenko
ICT 602

IT Support Centre

MS 773

Facilities Management

Campus Security

Additional Sources of Help

  • General & Course Related Information: General and course related information is available from the Computer Science main office located in ICT 602. The main office staff are available to assist you from 8:30am - noon and 1pm - 4:30pm Monday to Friday (except holidays).
  • Tutorials: Continuous Tutorial, "CT", is available to help CPSC students with programming problems. This service is located in the North West corner of the Math Science 1st floor undergrad lab and is only available during the fall and winter semesters. Problems with assignment interpretation or design of programs are to be discussed with your Professors or TAs during lab or lecture time and not with the continuous tutorial instructor. 231/233 Tutorials are available to help students specifically registered in either CPSC 231 or CPSC 233. .
  • Student Societies: In addition to enhancing the student experience through social events, the Computer Science Undergraduate Society (CSUS) and the Computer Science Graduate Society (CSGS) are available to assist students with academic issues and concerns.

Scheduled System Maintenance

The 3rd Tuesday of each month is reserved for regular maintenance and major upgrades which may require significant system downtime.  Scheduled downtime is announced via email to the Department mailing lists or posted to the "News and Events" section of the Department website.  Downtimes which occur outside the 3rd Tuesday of the month are due to unforeseen failures or mission critical repairs.