Internet

Internet service is provided for the Residence buildings at the University of Calgary campus. Internet connection allows you to connect to the internet letting you browse the web, check your email, or access online resources. Internet is available in all residences as part of your residence fees.

You can connect to the service using your IT account and have instant internet access to wireless and/or wired internet depending on building coverage. Internet is suitable for regular academic activities (email, internet browsing). It is not suitable for activities requiring guaranteed high bandwidth or for devices that will not allow you to use WPA2-Enterprise authentication with login credentials (examples of this would be gaming consoles and smart TVs). For those devices you can use airuc-guest network.

Residents will need to have a valid IT account. Register for your account before your first day in Residence to make connecting quicker. Your password will be the same as the one you use to access sites such as my.ucalgary and D2L. It also serves as your username and password for your campus network connections.

Upon connection to the wireless network, you will be prompted to accept a security certificate. This is normal and part of the verification process. Accept the certificate and you will be able to continue. Failure to accept means you will not be able to access the internet.

Available Network Connections

There are two ways to connect to the internet depending on your location, wireless and/or wired. 

Wireless:

Find your appropriate network in your list of wireless connections on your device and sign in using your UCalgary IT account (same username and password used to log into my.ucalgary).

There are three network connections available to students living on campus:

• AirUC - Residence is a residence only wireless internet connection. It is not available campus wide.
   
•   AirUC-Secure
  • AirUC-Secure is a campus wide wireless connection (use when you are not in a Residence buildings).
• eduroam
  • Eduroam (EDUcation ROAMing) is a campus wide wireless network that allows students, faculty and staff from participating educational institutions to securely access the Internet while visiting other member universities. Users simply use the credentials from their home institution to access the Eduroam network.
     
• airuc-guest is a guest network facilitates connections for secondary devices (printers, game consoles etc.). To access the Guest Manager, visit and log in with your IT Account.

Available Network Connections - Varsity Courts

There is one internet connection available for students living in Varsity Courts:

• VCWiFi: passwords are available at the time of move-in from the Campus Service Centre, located in the main lobby of International House.

My Device Won’t Connect

There are many different makes and models of devices that require internet connections. Students are asked to understand their devices on a rudimentary level, and to have full administrative control.

When you have a connection issue, consider the following:

• Do you have an IT Account ?

• Have you accepted the security certificate?

• Are you using the correct credentials when logging in? Verify your username and password.

• Have you recently changed a password and not updated your stored credentials?

• Reset the connection by clearing any stored credentials and network access details and try reconnecting.

• There are three different networks to connect to; if one is not working, try the other two. If you persistently cannot connect to a network, contact us.

Getting IP and MAC Address

Mac OS X

IP Address: Select System Preferences from the Apple menu at the top left of your screen. Click Network from the System Preferences menu. Choose Wi-Fi from the list of interfaces on the left and click the Advanced button. Choose the TCP/IP tab under which you will see the IPv4 address.

MAC Address : Select System Preferences from the Apple menu at the top left of your screen. Click Network from the System Preferences menu. Choose Wi-Fi from the list of interfaces on the left and click the Advanced button. Choose the Hardware tab under which you will see the MAC address.

iOS

IP Address: Open Settings, select Wi-Fi. If you are connected to a wireless network, click the network and you will see the IP address. 

MAC Address: Open Settings, select General. Select About. Scroll down, MAC address is under Wi-Fi Address

Android

IP Address: Open Settings, select Wi-Fi. Tap the network you are currently connected with. A pop-up with network specifics will appear, listing your current IP address at the bottom.​

MAC Address: Open Settings, select About Phone, select Hardware Information, scroll down to see Wi-Fi MAC address

Windows

IP Address: In the command prompt, type "ifconfig" and the IP address is under IPv4 Address

MAC Adress: Search "command prompt" and open. Type " ifconfig /all ". Scroll until you see Wireless LAN Adapter Wireless Network Connection, or Ethernet adapter Local Area Connection if you are using an ethernet connection. MAC address is under Physical Address.