Welcome to Residence Internet

Internet service is provided for the Residence buildings at the University of Calgary campus. Internet connection allows you to connect to the internet letting you browse the web, check your email, or access online resources. Internet is available in all residences as part of your residence fees.

You can connect to the service using your IT account and have instant internet access to wireless and/or wired internet depending on building coverage. Internet is suitable for regular academic activities (email, internet browsing). It is not suitable for activities requiring guaranteed high bandwidth or for devices that will not allow you to use WPA2-Enterprise authentication with login credentials (examples of this would be gaming consoles and smart TVs). For those devices you can use airuc-guest network.


Getting Connected

There are two ways to connect to the internet depending on your location, wireless and/or wired. 

  • For residents, you will need a valid eID or IT account.
  • You can use the computers in the Library or Residence Services Office to register your account.
  • For Seasonal Residence guests, call the Campus Service Centre at 403.220.8300.

An IT Account is your access to the digital resources offered by the university. If you do not have an IT Account  follow the link and register. Your password will be the same as the one you use to access sites such as my.ucalgary and D2L. It also serves as your username and password for your online connections.

Upon connection to the wireless network, you will be prompted to accept a security certificate. This is normal and part of the verification process. Accept the certificate and you will be able to continue. Failure to accept means you will not be able to access the internet.

Available Network Connections - 

There are three internet connections available to students living on campus:

  • AirUC - Residence

AirUC - Residence is your connection to the internet while you're living in residence. Find AirUC-Residence in your wireless network - sign in using your UCalgary IT account (same username and password used to log into my.ucalgary).

AirUC-Secure is the encrypted wireless network at the University of Calgary. It is available in all buildings on campus, as well as outdoors, AirUC-Secure is the preferred wireless connection for students requiring access to the Internet.

Eduroam (EDUcation ROAMing) is a wireless network service that allows students, faculty and staff from participating educational institutions to securely access the Internet while visiting other member universities. Users simply use the credentials from their home institution to access the Eduroam network.

Available Network Connections - Varsity Courts

There is one internet connection available for students living in Varsity Courts:

  • VCWiFi

Restrictions

Network Connections:

  • airuc-guest is a restricted network for guests and auxiliary devices. To access the Guest Manager, visit and log in with your IT Account.

Devices:

  • Wireless Routers

Torrents/P2P:

  • The downloading of torrents and use of p2p software is available in a limited capacity on the network. Unrestricted downloading consumes too much bandwith and impacts the performance of students who are web browsing or using other internet applications.

Frequently Asked Questions

  1. Buildings with both wireless and wired* coverage:

    Aurora Hall

    Cascade Hall

    Crowsnest

    Glacier Hall

    Olympus Hall

    Yamnuska

    * Wired connections are only available in the bedrooms. Ethernet ports in living-rooms are not active.

  2. Buildings with wireless coverage (no wired connections):

    Rundle Hall

    Kananaskis Hall

Under no circumstances is any student permitted to connect any form of Wireless Access Point to the campus network. Offering wireless access to a ethernet point is a breech of the University Computing & Access Policies for the network, since it involves both offering networking services and potentially providing data access to others. Students found running a wireless data facility will at a minimum have their access to the internet withdrawn. Use of Access Points in an ad hoc mode with no wired connection to the campus backbone is also unacceptable, as it may interfere with legitimate wireless networks elsewhere on campus.

The primary differences between the three wireless standards are:

  • 802.11a is faster (802.11b operates at 11 Mbps (Megabits Per Second) while 802.11a operates at 54 MBps)
  • 802.11a provides better coverage than 802.11b
  • 802.11b is Wi-Fi compliant
  • 802.11g is the extension of 802.11b that operates at 54 Mbps
  • 802.11a operates at 5GHz frequency band, while 802.11b and 802.11g operates at 2.4GHz frequency band.

Troubleshooting

My Device Won’t Connect

There are many different makes and models of devices that require internet connections. Students are asked to understand their devices on a rudimentary level, and to have full administrative control.

When you have a connection issue, consider the following:

  • Do you have an IT Account ?

  • Have you accepted the security certificate?

  • Are you using the correct credentials when logging in? Verify your username and password.

  • Have you recently changed a password and not updated your stored credentials?

  • Reset the connection by clearing any stored credentials and network access details and try reconnecting.

  • There are three different networks to connect to; if one is not working, try the other two. If you persistently cannot connect to a network, contact us.

Getting IP and MAC Address

Mac OS X

IP Address: Select System Preferences from the Apple menu at the top left of your screen. Click Network from the System Preferences menu. Choose Wi-Fi from the list of interfaces on the left and click the Advanced button. Choose the TCP/IP tab under which you will see the IPv4 address.

MAC Address : Select System Preferences from the Apple menu at the top left of your screen. Click Network from the System Preferences menu. Choose Wi-Fi from the list of interfaces on the left and click the Advanced button. Choose the Hardware tab under which you will see the MAC address.

iOS

IP Address: Open Settings, select Wi-Fi. If you are connected to a wireless network, click the network and you will see the IP address. 

MAC Address: Open Settings, select General. Select About. Scroll down, MAC address is under Wi-Fi Address

Android

IP Address: Open Settings, select Wi-Fi. Tap the network you are currently connected with. A pop-up with network specifics will appear, listing your current IP address at the bottom.​

MAC Address: Open Settings, select About Phone, select Hardware Information, scroll down to see Wi-Fi MAC address

Windows

IP Address: In the command prompt, type "ifconfig" and the IP address is under IPv4 Address

MAC Adress: Search "command prompt" and open. Type " ifconfig /all ". Scroll until you see Wireless LAN Adapter Wireless Network Connection, or Ethernet adapter Local Area Connection if you are using an ethernet connection. MAC address is under Physical Address.

a Windows command prompt.

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