These FAQs will be regularly updated as the situation evolves.

Here is a resource guide to help answer questions residents might have and to help find support during this time.

July 27, 2021

Q. I am a fully vaccinated international student who will be arriving in the fall. Am I exempt from the 14-day quarantine?

Please review the IRCC website for travel exemptions for students and the ISS COVID-19 FAQs page before making plans to travel:

If you plan to travel to Canada for the fall 2021 term, make sure you understand the quarantine requirements you will need to follow and review the Travel Canada website requirements for all travellers coming to Canada.

Q. Will Residence Services provide me a quarantine unit if I travel from an international location?

  • Incoming international students who have an active residence booking and are arriving from outside of Canada can quarantine in Residence, click for more info.
  • Residence Services will not be offering quarantine units for students who don’t have an active fall residence booking.

Q. Will masks be mandatory on campus?

Q. Will there be rapid COVID-19 testing available?

  • Residence Services will be offering rapid COVID-19 testing twice a week to residents starting August 23, 2021 in the Dining Centre buiding. This is a free service offered to all residents that wish to take part.

Q. What is residence doing to lower the risk to students living on campus?

  • Residence Housekeeping is following AB Health procedures by enhancing cleaning and disinfecting schedules for all shared spaces and high touch surfaces.

Q. Does the University of Calgary have self-isolation rooms?

  • Yes, Residence does have rooms set aside for self-isolation for those residents living with us that need to self-isolate. More info

Q. Is there a central contact to direct questions about COVID-19 or self-isolation or quarantine in residence?

Q. Am I allowed guests in residence?

Q. What is physical distancing?

  •  Physical distancing is essential to limiting the spread of the virus and protecting your health. These measures are vitally important and in place to maintain everyone’s health and safety.
  • Government of Canada information on the importance of preventing COVID – 19, hygiene, cleaning, how to self-isolate and other resources to help flatten the curve.

Q. Will the common area spaces such as social lounges, academic lounges, community kitchens, and other community spaces stay open?

  • Yes, all common area spaces in residence buildings will be open for the Fall 2021 term.

Q. Can Residence Services hold my parcels that I plan on sending prior to my arrival to Calgary?

  • Yes, we can hold the parcels in the Campus Service Centre until you are able to pick them up after your self-isolation. 

Q. Since I am a visiting scholar, will Residence Services provide me a quarantine unit?

  • Incoming international scholars and visitors will be responsible for arranging their own quarantine off campus, unless they have an active booking with Residence.

Q. Am I able to cancel my booking and transfer my booking to the Winter 2022 term or receive a refund of my advance payment?

  • We will be following the advance payment refund policy, unless one of the following reasons apply:
    • Study visa not approved
    • There are travel restrictions from your country
    • Your classes are all online
  • To cancel your booking and request a refund or transfer your booking to Winter 2022, you must email the Campus Service Centre with reasoning along supporting documentation.

Q. Will I be able to receive a COVID-19 vaccine while I am in Calgary?

  • Student Wellness Services and Varsity Pharmacy in the MacEwan Student Centre have vaccinations available by appointment. More info visit the Alberta Health Services website or the UCalgary International Student Services website