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Campus-wide network outage planned for Dec. 27-29

Upgrade to core network improves reliability and performance
November 27, 2014
Virtually all IT services will be down Dec. 27-29, 2014 for comprehensive upgrades. Photo by Riley Brandt, University of Calgary

Virtually all IT services will be down Dec. 27-29, 2014 for comprehensive upgrades. Photo by Riley Brandt, University of Calgary

After more than three years of systematic development, Phase 5 of the Network Renewal Program is nearing completion. The program is transitioning the university network architecture from a design with potential single points of failure to a new network infrastructure which will provide improved performance and reliability.

As part of the ongoing Network Renewal Program, IT has scheduled a 72-hour campus-wide network outage from midnight Saturday, Dec. 27, to 11:59 p.m. on Monday, Dec. 29 to complete comprehensive upgrades to key network infrastructure.

Nearly all IT services will be unavailable during this window, including:

  • Email
  • Office 365
  • ucalgary.ca websites
  • myUofC
  • Student Centre
  • Degree Navigator
  • Desire2Learn
  • Campus wired and wireless networks

Emails received during the outage will be queued and delivered to users’ inboxes following restoration of services. Users requiring email access over the outage window are encouraged to use their personal, off-campus email system during this window, or to append that email address to their ucalgary.ca email signature with a request for messages to be directed to that account during the outage. 

While this outage timing was determined to have the least impact to the university’s core business, some on-campus users may be impacted by the outage. IT will help investigate options for areas that require IT services during this time period. Organizations on campus that continue to run during the holiday break, and may require access to the university network, are encouraged to contact their IT Partner or email itsupport@ucalgary.ca.

Prior to leaving for the holiday break, please ensure all documents are saved and that your desktop computer is powered off to prevent loss or corruption of data. See more information including FAQs and the latest updates on the project.

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