University of Calgary

Campus-wide network outage Dec. 26-28

UToday HomeDecember 21, 2012

Please be advised there will be a 48-hour campus-wide network outage from 7 a.m. on Wednesday, Dec. 26 to 7 a.m. on Friday, Dec. 28.

Prior to leaving for the holidays, please ensure all your documents are saved and your desktop computer is powered off.

All IT services and applications will be unavailable during this scheduled outage window, including, but not limited to the following: university email and calendar service, myUofC portal, Blackboard, PeopleSoft, VoIP phones, Enterprise Reporting services, Internet connectivity (both wired and wireless), and university hosted web pages.

IT is working to ensure that email received during the outage will be queued and delivered once all services are restored.

An additional two-day outage will also be required in 2013 to complete the move of the primary production data centre to the new network core. Scheduled brief outages in the early mornings and late evenings in various parts of campus will also occur periodically, and will be ongoing until the program is complete.

For more information, including a collection of related FAQs, visit: www.ucalgary.ca/it/networkrenewalprogram.

Please direct further questions or concerns to the IT Support Centre: itsupport@ucalgary.ca or 403-220-5555.