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Live chat is a new feature that you can use to speak with the IT Support Centre in real-time to quickly assist with your IT issue, and is an excellent tool for distant users across the various UCalgary campuses to get IT help. Agents are available to chat Monday to Friday, 9:00 a.m. to 4:30 p.m. and from 10:00 a.m. to 2:00 p.m. on weekends and stat holidays.

A hoax email is circulating that claims to be from the “IT Help-desk” and states “Access to your mail account is about to expire, please click here to update.” The subject line reported is “SERVICE DESK”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on links in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

The *.ucalgary.ca wildcard SSL certificate will be expiring on April 16, 2017. Find out more by selecting the read more link below. We are identifying all servers and devices associated with this certificate in order to install the replacement certificate.  

IT has upgraded to Adobe Connect Meeting 9.5, which is very similar to the previous version, but there are some improvements.

Refer to the Adobe Connect Meeting 9.5 training material for information.

UPDATE: Monday, March 13 @ 10:00 a.m.

Issues with Adobe Connect Meeting have been resolved. All users should be able to log in and participate as usual.

IT has upgraded to Adobe Connect Meeting 9.5, which is very similar to the previous version, but there are some improvements. Refer back to the IT website or http://elearn.ucalgary.ca/ for new documentation which will be available later this week.

We thank you for your patience.

As part of the University of Calgary’s phishing education program ALL faculty and staff will receive at least one test phishing email over a six-month period.

The phishing education program has gone through thorough privacy and ethics reviews. We will ensure that the privacy of any individuals who click on the links is protected.

There will be a few short VoIP phone service outages on March 9 between 11:30 p.m. – 12:30 a.m. There may be short periods, up to five minutes in length, during which phone service may be interrupted.

We apologise for any inconvenience as we implement these changes. Contact the IT Support Centre at 403-220-5555 with any concerns.

UPDATE: Mar. 8 @ 10:00 a.m.

The web content issues have been resolved. Contact IT Support Centre at 403-220-5555 if you notice any missing webpages.

PUBLISHED: March 3, 2017, 1:45 p.m.

Wireless network issues have been resolved and systems have returned to normal operation. Thank you for your patience.

As a precaution only, the university recommends that faculty, staff and students save/back-up important files, and power down sensitive equipment and computers prior to leaving for the weekend on Friday, March 3. Find out more on the Facilities website.

Google Chrome has made a change to notify users when they are on a website whose address starts with HTTP that the site may not be secure. Our IT team will be working to move UCalgary websites to HTTPS addresses to help address this issue.  

This change is also affecting sites like Desire2Learn (D2L), Adobe Connect, etc.

A hoax email is circulating claiming to be from Information Technologies. It states your UCalgary email account will be suspended within 24 hours as a result of unusual virus and sigh in attempts. It recommends to users to click on a “SIGN IN” link and update your account. The subject line reported is “NOTIFICATION”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on links in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

Please be advised we will be updating our print service. Starting Tuesday, February 27, you will see two changes:

  1. Increased hold times for your print job – from 12 to 24 hours.
  2. Updating print queues on campus to provide improved stability and performance.

Please select ‘READ MORE’ for all of the details.

There will be intermittent outages between 10:30 p.m. – 7:00 a.m. in various buildings across campus (click 'read more' for full schedule). During this time, there will be rolling outages for all wired network services – eg. VoIP telephones, file servers, Internet and email, meaning you may be able to access services, but it will be intermittent as work is being done. Wireless services will remain available.

All services will be restored by 7:00 a.m. If you continue to experience problems, please contact IT Support (itsuppor@ucalgary.ca or 403-220-5555).

To allow for important IT maintenance and upgrade work to occur, we have scheduled a series of outages in February and March. Please refer to the IT 2017 outages page for details on these changes.

We are also continuing to work on building specific wired services. Please stay tuned to this website’s news section to find more information about when your building will be affected as we progress.

A hoax email is circulating from the address carissa.waldhoff@siu.edu; this email claims to be from the “University of Calgary-IT Helpdesk” and states “We are currently upgrading our database and e-mail account center i. e homepage view, enhance security installations of new 2017 anti-spam and anti-virus software, large mailbox space.” It asks users to verify their email by clicking on a link. The subject line reported is “ADMIN”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on links in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

A hoax email is circulating from the address gharabas@uoguelph.ca; this email states users have exceeded their “mail.ucalgary.ca quota limit of 500.GB” and that there is a need for the user to expand their quota within 48 hours. The subject line reported is “Ucalgary Update” and there are several links within the email. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on links in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

Update: Feb. 17, 9:00 a.m.
All IT services have now been restored in Earth Sciences. If you are experiencing any issues, please contact our IT Support Centre. Thank you for your patience.

There will be intermittent outages between Feb. 8 – Feb. 16, 10:30 p.m. – 7:00 a.m. in Earth Sciences. During this time, there will be rolling outages for all wired network services – eg. VoIP telephones, file servers, Internet and email, meaning you may be able to access services, but it will be intermittent as work is being done. Wireless services will remain available.

Update: February 7, 2017, 9:00 a.m.
All IT services have now been restored in Math Sciences. If you are experiencing any issues, please contact our IT Support Centre. Thank you for your patience.

There will be intermittent outages between Jan. 30 – Feb. 7, 10:30 p.m. – 7:00 a.m. in Math Sciences. During this time, there will be rolling outages for all wired network services – eg. VoIP telephones, file servers, Internet and email, meaning you may be able to access services, but it will be intermittent as work is being done. Wireless services will remain available.

All regular faculty and staff, including fixed-term employees will receive an email from Haygroup Insight Canada (haygroup_insight_canada@euro.confirmit.com) with a unique link to the 2017 Engagement Survey. Please note this is not a phishing attempt and emails from the email address above with the subject line: “University of Calgary 2017 Engagement Survey Invitation” are safe. If you do not complete the survey within the first week, you may receive follow up reminder emails from Haygroup Insight Canada – the links in these emails are also safe.

For questions regarding the engagement survey emails, please contact engagementsurvey@ucalgary.ca

Our regular hours are Monday to Friday 8:00 a.m. to 5:00 p.m. From now until January 27, we offer extended hours until 8:00 p.m. You can also contact us Saturday and Sunday 10:00 a.m. to 2:00 p.m. throughout the year.

The IT Support Centre will be closed from noon on December 23, 2016 to 8:00am January 2, 2017. Agents will be available by email (itsupport@ucalgary.ca), telephone (403-220-5555), and online chat when we reopen on January 2. 

Emails to itsupport@ucalgary.ca will be monitored periodically during the holiday closure.

When using D2L with Chrome, some users are being asked to install ‘OneClass Easy Invite’ – a plugin for the browser. Once installed, it may send spam emails to other students in the same courses and capture the user’s username and password.

We ask any D2L users to avoid installing this plugin and to contact the IT Support Centre for assistance at itsupport@ucalgary.ca or 403-220-5555 if it has already been installed.

Some users were recently notified by Lynda.com, an online training resource, that they had experienced a security breach. 

Update: Dec 30, 8:30 p.m. - all IT services have been restored. Thank you for your patience.

December 1, 2016: Access to ZIP files has been blocked on all university servers and devices due to security concerns with this application. Contact your IT Partner or Zone Manager for further details or concerns.

Network issues resolved

Please be advised the network issues we were experiencing have been resolved and access to file shares has been restored. Thank you for your patience.

Non-targeted phishing campaigns are being experienced by a number of North American organizations. A phishing email includes a file attachment that if opened could damage your computer or files.

We remind you to be vigilant when you receive emails and if in doubt about the nature or content, verify the validity of the email prior to opening any attachments or clicking on any links. We also recommend that you regularly back up all critical files. You are the most effective defense against phishing attacks.

If you have questions or concerns, contact the IT Support Centre for assistance itsupport@ucalgary.ca, 403-220-5555, or through our live chat function, which you can access from the IT home page. Hours of operation are Monday to Friday 8:00 a.m. – 5:00 p.m.

Central printing services on campus, currently delivered by Xerox under the name Imagine Printing, will be provided by a new vendor starting January 1, 2017. The new vendor is West Canadian Digital Imaging Inc., a Calgary-headquartered company known for providing high-quality print and digital imaging services efficiently at competitive costs.

Benefits

  • Deliveries across campus and city-wide
  • Vendor is known for high-quality print and digital imaging services efficiently
  • Competitive costs
  • Easy to use digital storefront for ordering
  • No change to how you pay for central printing services
  • Provide improved reporting and billing

Select ‘READ MORE’ for more information on this change.

Update November 30, 2016: Unfortunately, we were unable to make this change this morning. We will look to update your login screen early next year - likely February. We apologize for the confusion and ask you to stay tuned!

The login screen to your Office 365 account is changing. As IT continues to enhance and protect the university’s computer environment, starting November 30 when you log in to your Office 365 email online or via Outlook, you will see a new, simpler login screen on desktop and mobile devices. 

Reminder: IT email notifications updated look

Approximately a month ago, IT notified users that some notifications would look different, including request numbers like REQ12345. If you’re unsure about the changes, feel free to read about them here or contact our IT Support Centre at 403-220-5555 or itsupport@ucalgary.ca.

A hoax email is circulating that claims there was an “Unusual Login Attempt” and simply contains the text “For Details Verify” in the body of the email. The word ‘Verify’ is a link. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

Warning | Phishing email regarding secure message from President Cannon

A hoax email is circulating from the address president@ucalgary.ca; this email claims to be from President Elizabeth Cannon and states users have received a secure message “…from the Dr. E Cannon”. The subject line reported is “Secure message from Dr. Elizabeth Cannon”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

Update: Nov 4, 2016, 8:00 a.m.
All IT services have now been restored. If you are experiencing any issues, please contact our IT Support Centre. Thank you for your patience.

There will be an outage between 11:00 p.m. Thursday, November 3 and 3:00 a.m. Friday, November 4. During this time there will be interruptions to nearly all IT services, including Internet access.

While this outage window is overnight, some on-campus users may be impacted. We recommend users log out of any IT services and save files before the outage begins. We apologize for the inconvenience.

eFin and Business Intelligence & Analytics Services will also be impacted. Until the work is completed, Wednesday’s data (November 2) will be reflected in the efin system and the data warehouse. Data in the data warehouse will be updated by 11:00 a.m. on Friday, November 4.

If you have questions or concerns, contact the IT Support Centre at itsupport@ucalgary.ca.

BitTorrent access

BitTorrent access is restricted on campus. Should you require access or require additional information, refer to the online access request form.

Do some of your IT notifications look a little different than you’re used to? If you have submitted a request, or reported an issue, you may be seeing something slightly different, as we’re working with a new Support Centre tool. For example, you may now be seeing a request number starting in REQ, such as REQ12345.

Warning | Phishing email regarding anti-virus

A hoax email is circulating that claims to be from "Ucalgary Helpdesk" and asks users to activate an e-ID Anti Virus shield using your Ucalgary email password. The subject line reported is “University of Calgary Helpdesk”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures

Update: Nov. 13, 2016, 3:00 p.m.

PeopleSoft is now available. If you are experiencing any issues, please contact our IT Support Centre. Thank you for your patience.

Update: October 8, 2016, 10:15 p.m.
All IT services have now been restored. If you are experiencing any issues, please contact our IT Support Centre. Thank you for your patience.

To continue to enhance and protect the university’s IT environment, critical IT service outages are required:

There will be a campus-wide outage Friday, October 7 starting at 5:30 p.m. until Sunday, October 9 at 11:59 p.m. Most IT services will be impacted by this campus-wide outage.

A VoIP phone outage will take place on Tuesday, October 4 starting at 10:30 p.m. until Wednesday, October 5 at 2:00 a.m. During this time the university’s VoIP phones will be unavailable. However, saved voicemail messages will not be affected and callers will be able to leave voicemails during the outage.

For more information, please select the read more link.

Warning | Phishing email regarding mailbox exceeding limits

A hoax email is circulating from the address mgolden@powayusd.com; this email claims to be from "Outlook Web App Team." and tells users “Your Sent Mail and Incoming is blocked”. It asks users to click on a link to unblock. The subject line reported is “Mailbox Exceeds Limits”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

Office 2016 software now available

Office 2016 software is now available for download for faculty and staff. This includes the latest version of Word, Excel, PowerPoint and more. Before you begin downloading, there are some important considerations you need to be aware of first:

  • It is best to download the software when your computer is docked and you are able to let it run uninterrupted. For example, at the end of your work day.
  • Your computer will have to be rebooted for the software to be properly installed.
  • Older versions of Office will be overwritten – please make sure you understand these risks by reading our user guide and FAQs before downloading the software.
    • FAQs
    • User guide
    • Microsoft Visio and Project software will be removed as part of the Office 2016 install; these can be reinstalled through the Software Center if needed. Please note if you’re simply viewing Visio documents, you do not require the software to do so.

If you have any questions, or concerns, please contact the IT Support Centre at 403-220-5555 or itsupport@ucalgary.ca to help walk you through the process.

Our regular hours are Monday to Friday 8:00 a.m. to 5:00 p.m. From now until September 30, we offer extended hours until 8:00 p.m. You can also contact us Saturday and Sunday 10:00 a.m. to 2:00 p.m. throughout the year.

We can be reached by:

  • Telephone (403-220-5555 or toll free at 1-888-342-3802)
  • Email (itsupport@ucalgary.ca)
  • In-person (main campus, Math Sciences room 773)

This semester we are also piloting a new option for contacting us during our regular hours – real-time chat. This is available by clicking on the red ‘Online Chat’ button on the left-hand side of the page.

Just need to reset your password? You can do so online on our Password Management page.

Now until the end of September you will be able to click on the link on the left-hand side of the page to chat with a Support Centre agent. 

A hoax email is circulating from the address mailto: itsupport@ ucalgary.ca; this email claims to be from "IT Support Centre" and asks users to perform a manual upgrade. The subject line reported is “Urgent Maintenance Update” and the email claims that “all servers maintained by IT Support Centre will undergo routine maintenance”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

A hoax email is circulating from the address falweli@ mail.uoguelph.ca; this email claims to be from "Ucalgary Admin" and asks users to upgrade their system. The subject line reported is “System Upgrade”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

Commencing August 12 and continuing until the end of the year, new Ricoh printers will be installed across campus. They provide two new features:

  • Follow-me print: Print from any new Ricoh printer across campus. Users will swipe their Unicard or enter their login credentials to retrieve their printing.
  • Scan to me: Scan your document and receive it to your email automatically

For more information, please select the ‘Read more’ link.

The weekend of August 12-15 we will be upgrading the PeopleSoft Finance system, requiring an outage. We will also be doing work to maintain our Cyrus email server, requiring an outage August 12-13. For complete details, please select the ‘Read more’ link.

As we continue to enhance and protect the university’s computer environment, we require an outage this weekend. The outage window will occur between 11:00 p.m. Friday, August 5 and 3:00 a.m. Saturday, August 6. During this time there will be rolling outages, meaning you may be able to access services, but it will be intermittent as work is being done. Nearly all IT services will be impacted by these rolling outages. Select the 'Read more' link for more information.

Published: July 26, 2016

Faculty or staff who are unsure whether their device or network are managed or unmanaged are encouraged to use the new online tool. Click on the ‘Is my computer managed?’ button (right side, IT homepage) and follow the procedure for either PC or Mac. This two-step process should only take a few minutes - first confirming network and then computer status.

Data recovery efforts are on track for the 9,000 email accounts provisioned with Office 365 as a result of the malware attack in May. On Monday, July 25, affected users will receive an email detailing what to expect. Recovery is slated to begin on July 26 and continue to the end of the month.

We’re starting to work with a new Support Centre tool. This means some of the automated email notifications you’ve received in the past may look a little different, including containing a request number (for example, REQ12345) instead of an incident number (for example, INC12345).

The process for off-boarding employees has also changed. Please select the 'Read more' link for more information.

Cyrus email service unavailable July 21-22 for some users

Cyrus email service will be unavailable for some users from 11 p.m. on July 21 until 6 a.m. on July 22, 2016 for an emergency hardware upgrade. Those who will be affected have been notified by email. Your patience is appreciated as IT works to upgrade this hardware.

If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 403-220-5555.

In May the university experienced a malware attack, affecting many services, including email. A video was created to thank the campus community for their patience and the IT team for their dedication. Select 'Read more' for further information and a link to the video.

The Breeze server will be decommissioned soon. Please select the read more option to find out how to save or republish your content.

Webdisk file storage service (webdisk.ucalgary.ca)

Users who access their webdisk files through webdisk.ucalgary.ca will no longer be able to use this method after July 7, 2016.You will still be able to access your data however. Please see the information attached that was shared with users through email.

Update: July 4, 9:30 a.m.

To gain access to the IT-managed domain, unmanaged laptops or desktops, including PCs and all Macs, must be migrated to a managed device. Complete and submit:

Due to the high volume of requests, IT plans to complete each request within 10 business days.

Note: For students, there will be no changes. Students who are university employees should refer the information provided below.

Refer to Is my computer managed? for more information.

Contact the IT Support Centre at 403-220-5555 or itsupport@ucalgary.ca for additional support.

Update June 26, 4:00 p.m. - the upgrade is now complete and all affected systems are available once again. Thank you for your patience.

The upgrade is now complete and the self-serve functions requiring payment are available again. Thank you for your patience as we worked to upgrade the system.

Update - June 15, 2016: Access to Team Viewer has been blocked on all university servers and devices due to security concerns with this application.

For those people who need to remotely access a university Window’s computer, it is recommended to connect to the university’s network via VPN and then use Remote Desktop Protocol (RDP). 

Update: June 7, 2016, 2:00 p.m. Email now available for faculty and staff - A message from Linda Dalgetty, Vice-President, Finance and Services

As has been communicated over the past 10 days, the University of Calgary experienced a cyber attack that impacted its systems. This attack is part of a disturbing global trend of highly sophisticated and malicious malware attacks against organizations including NASA, law enforcement agencies and large health-care institutions. UCalgary IT teams have been working around the clock to address systems issues caused by the attack, and regular updates have been provided to the campus community.

June 7, 2016 – A hoax email is circulating from the address itsupport@ucalgary.ca; this email claims to be from "ITS Support" and informs users that spam activities were detected on the user's webmail account, with a link and login. The subject line reported is “Security Alert”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

Update: June 6, 2016, 5:50 p.m. Faculty and staff should now have UCalgary functional email accounts.

May 26, 2016 – A hoax email is circulating from the address library@ucalgary.ca; this email claims to be from "Interlibrary loans & document delivery, University of Calgary Libraries" and informs users they must reactivate their account to have access to library services. The subject line reported is “Library”. Anyone receiving this email should not open it and should delete it immediately. Do not click on the links included in the email.

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

For users who access their webmail via the My UCalgary portal login page we are adding a third drop down item on the login page for Office 365.

Office 365 users:

  1. Visit https://my.ucalgary.ca
  2. Sign onto CAS (Central Authentication Service)
  3. Click the webmail link in the Quick Links menu.
  4. Select Office 365 from the drop down menu.
  5. Sign in to your Office 365 email and calendar using your full email address and password

For all users who have not transitioned to Office 365 yet, please continue to use the Exchange and Cyrus options.

Apr. 19, 2016 – A hoax email is circulating that claims to be from "ucalgary Webmaster Service" informs users that they must renew their "Account Certificate" as a result of an expiry. The subject line that has been reported is titled “Notice”. Anyone receiving this email should not open it, and delete it immediately. Do not click on the links that are included in the email message. 

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

As a result of the new VISA credit card program, improvements to the card reconciliation processes are being implemented.

How will this affect me?

As a result of the project, PeopleSoft Finance (FSCM) will be unavailable from 5 p.m. on Friday, April 22 until 6 p.m. on Saturday April 23.

Your patience is appreciated as IT works to enhance our systems. If you have questions or concerns, contact the IT Support Centre at itsupport@ucalgary.ca.

The University of Calgary is conducting a complete overhaul to the digital experience it offers future students as they navigate the pre-application process online. At the same time, the university’s home page will be updated to offer a more efficient experience for users but also a warmer visual welcome to the university’s website. These changes will take place on April 5, 2016, but the campus community is being given the opportunity to see them in advance.

Mar. 24, 2016 – A hoax email is circulating that claims to be from the University of Calgary helpdesk and informs users that they have detected a virus and sign-in attempt and as such have locked your account. A variety of subject lines have been reported including “I T SERVICE DESK” and “IT DESK SERVICE.” Anyone receiving this email should not open it, and delete it immediately. Do not click on the links that are included in the email message. 

The current PeopleSoft access request process (I-AM Request Tool) has been upgraded on March 7 to improve access provisioning and deprovisioning for PeopleSoft systems. 

Due to a scheduled PeopleSoft upgrade, the following IT services will be unavailable from 9 p.m. on Friday, March 4 until 1 a.m. on Saturday, March 5: myUofC portal, Student Centre, Faculty Centre, Degree Navigator for Students, Degree Navigator for Staff, PS Student (CS), PS HR (HCM), PS Enterprise Learning and PS Finance (FSCM).

On Thursday Feb 18, IT staff detected malware on several podium computers that most antivirus products are not able to detect. Working with Microsoft, the malware was added to System Center Endpoint Protection definitions on Friday. The malware is being transmitted by USB sticks typically used by faculty members and students while using classroom podiums. If a USB stick was used in a podium computer after another user with an infected USB stick it would then become infected. If you discover an infected device you should change any passwords you may have used while using those devices.

On Feb. 25 calendar visibility between Exchange email accounts (currently used by faculty and staff) and existing Office 365 email accounts (currently used by students) will be opened. This means that students will be able to see blocks of time marked free or busy with no details. No specific appointment details will be visible with this change. This change is necessary to ensure visibility between Exchange and Office 365 in preparation for the upgrade to Microsoft Office 365 for email and calendar.

For more information on changing your calendar visibility settings, review CHANGING CALENDAR VISIBILITY 

UCalgary was recently notified of a cyber security risk with Pearson online learning, which you may be using in your classes. Pearson does not encrypt user names or passwords for the services we use, which puts you at risk. If you have an account with Pearson, change your password immediately. Ensure that it is unique and not used for other websites or services. Please read the instructions on Pearson's website on how to change your password. IT also recommends changing your IT Account password.

IT will be setting up in Science B to answer any questions regarding the change to auto-forward and how to configure your device.

Where: Science B – Across from Sustainability Resource Centre

When: Friday, Feb. 12 from 10 a.m. – 4 p.m. 

Feb. 11, 2016 - 1:45 p.m.

IT has implemented a solution for the SecurID login issue affecting some users. If you experience problems, have any questions or need assistance, please do not hesitate to contact the IT Support Centre at 403-220-5555 or itsupport@ucalgary.ca. We appreciate your patience and apologize for any inconvenience.

 

The university is currently experiencing login issues affecting some SecurID users. IT is aware and is working diligently to resolve this issue. If you have any questions or concerns, please contact the IT Support Centre at 220-5555 or itsupport@ucalgary.ca.

In order to enhance our IT security and reduce the risks posed by any future phishing attempts to student email accounts, the university will be disabling the ability to auto-forward email in Office 365 beginning Feb. 11, 2016. This also aligns with our current auto-forwarding policy for faculty and staff.

 

Jan. 29, 2016 - UCalgary was recently notified of a cyber security risk with Pearson online learning, which you may be using in your classes. Pearson does not encrypt user names or passwords for the services we use, which puts you at risk.

If you have an account with Pearson, change your password immediately. Ensure that it is unique and not used for other websites or services. Please read the instructions on Pearson's website on how to change your password. IT also recommends changing your IT Account password.

Jan. 25, 2016 – A hoax email is circulating that claims to be from the University of Calgary IT Service Desk Support and informs users that they must update their account or else their account will be disabled. The subject line has been reported as "Re: Highly Important." Anyone receiving this email should not open it, please forward it to spam@ucalgary.ca, and then delete it immediately. Do not click on the link that is included in the email message. 

If you believe you have clicked on the link in this email, please change your password immediately. If you have any questions or concerns, please contact the IT Support Centre at itsupport@ucalgary.ca or 220-5555. For more information on phishing, read Phishing - How to avoid hooks and lures.

Jan. 5, 2016 – A hoax email is circulating that claims to be from the University of Calgary helpdesk and informs users that they have exceeded storage limits and need to upgrade their email account. A variety of subject lines have been reported including “UPGRADE!!” and “Upgrade Your Account.” Anyone receiving this email should not open it, and delete it immediately. Do not click on the link that is included in the email message. 

If you have any concerns, please contact the IT Support Centre. For more information on phishing, read Phishing - How to avoid hooks and lures.

Please be advised that over the winter break, there will be a short overnight outage of all ucalgary.ca websites from 11 p.m. on Saturday, Jan. 2 until 7 a.m. on Sunday, Jan. 3, 2016. Webmail access using webmail.ucalgary.ca will also be unavailable during this time. 

The AirUC wireless network will be decommissioned on December 23 at 5 a.m. Users who are used to using this network will no longer see it as an option when trying to connect.

The university is currently conducting a thorough investigation of compromised email accounts affecting 70 students and alumni. Root cause analysis is being conducted to study the extent of the impact. We have been informed that this issue has also affected other institutions outside of the University of Calgary. The university is working diligently to minimize the impact on affected users. At this time, all affected accounts have been locked and IT has reached out to these users to ensure they have the tools that they need to unlock the affected accounts.

IT took the following services offline from 6 p.m. on Friday, November 20 to 2:30 p.m. on Saturday, November 21: myUofC portal, PS Student (CS), PS HR (HCM), PS Enterprise Learning, PS Finance (FSCM), Student Centre, Faculty Centre, Degree Navigator for Students, and Degree Navigator for Staff. All services are now back up and running.

On Nov. 12, 2015 after 6 p.m., all standard phone users will be moving to a new voicemail system. As a result of this, all standard phone users should initialize their voicemail by calling *98 or 403-220-8100. The instructions will include resetting their passcode, re-recording their name and voicemail greeting and restoring any other personal settings. Temporary passcodes will be provided through a voicemail message on your current phone.

As part of our ongoing information security campaign, IT has started to enforce the new password standards for students, faculty and staff. If you have not changed your password within the last calendar year, you will begin to receive automated email messages reminding you to visit the myUofC portal to change your IT Account password. 

The university is currently investigating a phishing attempt posing as a University of Calgary password change notification. This phishing attempt is very realistic with the subject line “Suspicious Sign In Attempt” and includes university logos and content.

IT password change notifications will never include a link. Instead, they will provide a list of steps through myUofC portal. If you received an email claiming to be from IT with a link, and clicked on it, you should immediately change your password.

A hoax email is circulating that claims to be from Tangerine banking and asks users to download the attached security certificate. A variety of subject lines have been reported including "Security Update - Inactivity Certificate Alert" and "Important Information - Please Sign-In Now!." Anyone receiving this email should not open it, and delete it immediately. Do not click on the attachment that is included in the email message. 

If you have any concerns, please contact the IT Support Centre.

Join the IT team as they discuss the current project status of the 2015 network upgrade and wireless project. Discussion will include updates on coverage, how this project will benefit you, and a demonstration of the new wireless guest portal for visitors to campus.

Last week, the University of Calgary experienced fraudulent access to our PeopleSoft system as a result of a phishing attack. Phishing is the activity of deceiving a user in order to extract passwords or other sensitive information by posing as a legitimate company. In this case, the phisher posed as the University of Calgary in order to gain access to employee financial information through PeopleSoft. 

Recently, authentic-looking spam email has been making its way through the campus email system. These emails often appear to be from the IT Support Centre, and encourage recipients to confirm account information or upgrade email quota by clicking on the provided URL. Don't click on it! Emails of this nature are designed to deceive recipients into revealing their confidential security information, such as login and password credentials. 

The University of Calgary is currently investigating fraudulent access to the university’s PeopleSoft system. The university is working to remedy the situation for impacted employees who may have had personal financial information compromised. All University of Calgary employees are urged to check their bank accounts to ensure their September 25th pay has been deposited, if they had payable time during this period. 

On Sept. 15, the University of Calgary experienced technical issues with wireless access in the northern portion of main campus. Wireless access has now been fully restored. We apologize for any inconvenience. 

IT has scheduled maintenance on the university’s VoIP phones between 5 – 7 a.m. on Friday, Sept. 11. During this time, there may be intermittent outages with VoIP phones and alternate forms of communication may be required. We apologize for any inconvenience. 

A hoax email is circulating that claims to be from University of Calgary Human Resources team. The subject line is "Your September 2015 Paycheck" and the contents state that a pay increase is due. The HR team did not send this email. Anyone receiving this email should not open it, and delete it immediately. Do not click on the link that is included in the email message.

Between 6 - 9 p.m. tonight, IT has scheduled additional work on the campus network. Throughout this time, the network will be unavailable for short periods.

We apologize for the inconvenience of these outages, and are working diligently to fully restore the system. 

At this time, IT does not recommend upgrading a university computer to Windows 10. Microsoft released Windows 10 on July 29 and is being pushed as a free upgrade through Windows Update. IT is taking the necessary steps to investigate and plan a deployment of Windows 10. 

The UCalgary wireless network has been upgraded to improve Wi-Fi connectivity, capacity and speed. Effective Aug. 15, all users will need to accept the new wireless security certificate in order to connect to the network. Please be aware that there may be intermittent outages to the wireless network on Aug. 15 as this service is transitioned.  

Windows Server 2003 is approaching end of life on July 14. IT will be working throughout the summer and fall to upgrade all IT-managed servers still running Windows Server 2003 to Windows Server 2012.

As a result of the network drive upgrade performed over the weekend of May 8-10, the shared network drive system has been copied over to new storage. A problem with the file copying process has restored some previously deleted or renamed folders and files.

You may have received an email from IT with the number of days since you last changed your IT Account password as well as detailed instructions on how to do so. We strongly encourage you to go through the password change process  to ensure that your account is protected from potential intrusion and lockouts when our standard is fully enforced in the Fall.

Starting April 23, faculty and staff on IT-managed PCs will receive the latest update for Microsoft Office, replacing Lync 2013 with the rebranded Skype for Business. Functionality will remain the same; however the Lync name and desktop icons will change to Skype for Business.

If you have updated to the most recent version of Chrome, you will notice that for some university web sites, the https section of the address bar is being crossed out and the padlock is marked with red X. If you click on the padlock, you will notice that "the identity of this website has been verified...".

This indicates that the site is using an older encryption technology that is being phased out by early 2017.

Starting in the fall, students, faculty and staff who are working wirelessly across the university will be signing into a significantly upgraded network. New software and infrastructure will improve connectivity, speed and access.

PeopleSoft’s Accounts Payable (AP) and eProcurement (ePro) system will be undergoing service upgrades beginning May 1 to May 2. In order to put these enhancements into production, the system will be locked beginning 5:00 PM on Friday, May 1, and continuing through to the evening of Saturday, May 2.

During this time, no new transactions (including ePro requisitions, invoice processing and expense reports) can be submitted.

As part of our commitment to continuously improving our information security, IT has created a new password management standard for the University of Calgary. This standard aligns with industry best practices and help protect your information from potential theft and attack.

Effective password management defends your information from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording or destruction. To learn how to protect your devices and keep your information safe, visit IT’s new Password Management web page and check out our top five information security practices.

Recently, authentic-looking spam email has been making its way through the campus email system. These emails often appear to be from the IT Support Centre, and encourage recipients to confirm account information or upgrade email quota by clicking on the provided URL. Don't click on it! Emails of this nature are designed to deceive recipients into revealing their confidential security information, such as login and password credentials. 

Due to a recent spam attack, IT is working to improve security and reduce potential vulnerabilities. One method to prevent further exposures to this vulnerability is to remove .zip files from incoming emails to University of Calgary services. This will prevent automated spam messages using .zip files as a transmission method from reaching their targeted recipients.

Don't forget, official university correspondence (including Mailman messages, timesheet requests and expenses) will only be sent to your @ucalgary.ca email account. To update your preferred email address, log into my.ucalgary.ca, and click on the All about me tab. From the My info column, select Email address and ensure the checkbox beside your @ucalgary.ca email address is selected.

University moves to new Learning Management System

Effective June 1, all credited, non-credited and Continuing Education courses will be delivered in Desire2Learn (D2L). Blackboard is no longer available. Check out the five things you need to know about D2L.

A redesigned user interface will give PeopleSoft a more contemporary and visually appealing look and feel. In order to put these enhancements into production, IT will need to take the following services offline from 6 p.m. on Friday, June 13 to 11:59 p.m. on Sunday, June 15: myUofC, PeopleSoft, Student Centre, Faculty Centre and Degree Navigator.

The university is stepping up its communication and productivity service offerings for students – just in time for fall term. Office 365 offers robust email functionality, greater reliability, 50 GB of storage and seamless mobile integration. Students will also have free access to the latest version of Office ProPlus.

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Note: we are unable to reset your password via chat – reset online or by calling us at 403-220-5555.

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