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Extended End of Term Hours

Open Late

In order to manage expected demand for Lab services, the following extended service hours are scheduled from now until the end of classes:

  • Sat., Nov. 28: 13:00–17:00
  • Mon., Nov. 30: 09:00–18:00 (open for services 10:30–13:00 and 16:45–18:00)
  • Tue., Dec. 1: 09:00–19:00 (open for services 09:00–12:00 and 15:15–19:00)
  • Wed., Dec. 2: 09:00–16:45 (open for services 10:30–13:00 and 14:00–16:45)
  • Thu., Dec. 3: 09:00–17:00 (open for services 09:00–12:00 and 15:15–17:00)
  • Fri., Dec. 4: 09:00–12:00, 13:00–16:00 (regular hours)
  • Sat., Dec. 5: 13:00–17:00
  • Mon., Dec. 7: 09:00–18:00 (open for services 10:30–13:00 and 16:45–18:00)

Remote Server Connection Troubles

Now that more and more of you are asking to connect to our servers from your own computers (e.g., so that you may hand in assignments), we have tried to open up additional methods of connection to facilitate that. Unfortunately, we are starting to see failures with those new methods, even though they did work for many at one time. We have tried the simple fixes. The next step will be to rebuild the server from scratch, upgrading to newer technology. There is no reasonable way we can do this in the middle of the busiest term in the Lab's 21-year history. So here is what we can tell you for now:

  • The method of connecting to the server via the Dock on all Lab computers (Connect icon > Lab Server) works reliably.
  • Connecting from any other Mac using AFP (i.e. Finder, Go > Connect to Server…, then connecting to afp:// works reliably.
  • Connecting from a Windows computer using SMB, or from a Mac running OS 10.10 (Yosemite) or later without specifying "afp://" is failing regularly.
  • Connecting via FTP does not work.

Sorry for any inconvenience, but we must have a working solution for the computers in our labs in support of the classes taught here. We will endeavour to re-introduce these features once we can take the server offline.

Busy Times: Service Hours and Other Tips [updated]

This Fall is the busiest in the Lab's history for class bookings. Take heed of the class schedule posted outside each Lab (or check it right on this web site) and plan your visits accordingly.

We've extended our service hours until 16:30 Tuesdays and are trying to cover as many lunch hours as possible (excluding Friday) to help provide Lab services in spite of the heavy course load this term. (We will be closed on Thanksgiving Monday, October 12.)

If you need to return equipment during a class, you can call the phone number on the Do Not Enter sign to get instructions (403-220-4369) — do not ignore the sign and just enter (yes, we are surprised we have to say this).

Note that two of the stations in the hallway (numbered 22 and 23) have a subset of the current software we have in the Labs, including Photoshop CC2015, Office 2011, Audacity, and GarageBand. All three of the stations there have the ability to connect to the Server (via the Connect scripts in the Dock) in case you have to hand in an assignment, for example.


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