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Integrated Service Centre

Submitted by Anonymous (not verified) on Fri, 08/17/2012 - 12:41pm

About Us

The Integrated Service Centre (ISC) is located in the MacKimmie Library Tower on the ground floor. The Centre has Service Agents available to provide walk up assistance for training staff and faculty in the areas of Human Resources, Supply Chain Management, Research Accounting, Accounts Payable, Accounts Receivable and IRISS. No appointment is necessary. The Centre also houses a co-located help-desk for these same areas.

We have a Foothills Campus location as well, where Service Agents are available Monday through Friday in HSC383G.

View our Organizational Chart


The Integrated Service Centre is available to provide one-on-one training on PeopleSoft modules and e-Fin.  Some areas of enquiries that come to us quite often include:

  • Assistance with completion of HR forms – job change, job opening request, benefit enrolment form, etc.
  • Queries related to supplier payments
  • Reconciliation of P-Cards
  • Training on creation of an expense claim, purchase requisition, payment request form
  • Clarification of business processes such as setting up research projects, creating new suppliers, editing personal/banking information
  • Review of research project revenue and expenses
  • Review of onboarding processes for new university members - website:

FSCM PeopleSoft 9.2 Upgrade FAQs

Workarounds and Troubleshooting

 1.       Please clear your cache when beginning your work in PeopleSoft.

Since our upgrade to 9.2, there have been some issues identified and resolution implemented over the last few days. To ensure you have access to the most updated system, please clear your cache.   If this does not work, try using a different browser (Internet Explorer, Firefox, Chrome, Safari) as some issues are isolated to certain browsers.  We are working to resolve issues with all browsers so this solution is a temporary work around.  If neither of these steps work, please contact the ISC to troubleshoot your issue.

 2.       Are you having an issue with ordering through a Direct Connect Vendor?

We are currently experiencing issues with Direct Connect Vendors through certain browsers.  Until we have resolved this issue, please access via Internet Explorer or Firefox.

 3.       Are you having an issue with worklist approvals through the portal? 

This is a known issue that we are currently working to resolve.  If you are experiencing missing items on your worklist or having problems approving from the portal, please access these items directly through PeopleSoft until a resolution is determined.

Update: Resolved

ISC Hours of Operation


MLT 107


(Medicine Finance)
HSC 383G



Monday - Friday

8:30 a.m. - 12:00 p.m.


1:00 - 4:30 p.m.

*regular hours

Monday - Friday

*regular hours (September - June)

8:30 a.m - 12:00 p.m.


1:00 - 4:30 p.m.

Supply Chain Management, Accounts Payable

& Accounts Receivable
Phone: 403-220-5611
Human Resources
Phone: 403-220-5932
Research Accounting
Phone: 403-210-7900
Institutional Research Information Services Solution (IRISS)
Phone: 403-210-7900


Tuesday - Thursday

*summer hours (July & August)

8:30 a.m. - 12:00 p.m.


1:00 -4:30 p.m


ISC Staff Contact Information

Submitted by 21232f297a57a5a... on Fri, 07/11/2014 - 10:16am



Name Position E-mail Phone
Rita Neogy Director, Integrated Service Centre (403) 220-6576
Barb Munro Associate Director, Integrated Service Centre (403) 210-9620
Jeannette Murray Manager, Financial Systems

(403) 210-6412
Betty Leal Main Campus Team Lead - Human Resources/Payroll

(403) 220-7312
Donna McGrath Main Campus Team Lead - Finance

Chris Turner Foothills Campus Team Lead

(403) 220-6884

Service Agents


Name Position E-mail Phone
Salimah Dawood Service Agent -  Human Resources/Payroll, Onboarding Lead (403) 210-7089
Shirley Wan Service Agent - Human Resources/Payroll (403) 220-3761
Michelle Pyette Service Agent - Finance/IRISS

(403) 210-7085

Vacant Service Agent - Finance
Sandra Jones Service Agent - Finance/IRISS Lead (403) 210-3936
Melinda Bollman Service Agent -  Finance (403) 210-3836
LeeAnn Stroh Finance Workflow Coordinator (403) 210-7900

Help Desk Agents


Name Position E-mail
JP Salcedo Help Desk Analyst - Human Resources/Payroll/Workflow Coordinator
Andrew Janzic Help Desk Analyst - Human Resources/Payroll
Carl Von Wolzogen Help Desk Agent - Finance
Jordan Adams Help Desk Analyst - Finance
Lynne-Rae Eisenbeis Sr. Help Desk Agent - Finance
Leisa Schimpf Help Desk Analyst - Human Resources/Payroll
Rosa Marceau Help Desk Analyst - Finance
Matthew Jeffries Help Desk Analyst - Finance

Analysts -Applications Configuration

Name Position E-mail
Allison Peters Analyst, Applications Configuration
Angela Ho Analyst, Applications Configuration
Connie Moreau Analyst, Applications Configuration
Elaine West Analyst, Applications Configuration
Herbert Chu Analyst, Applications Configuration
Sheryl Johnston Analyst, Applications Configuration