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Integrated Service Centre

Submitted by Anonymous (not verified) on Fri, 08/17/2012 - 12:41pm

About Us

The Integrated Service Centre (ISC) is located in the MacKimmie Library Tower on the ground floor. The Centre has Service Agents available to provide walk up assistance for training staff and faculty in the areas of Human Resources, Supply Chain Management, Research Accounting, Accounts Payable, Accounts Receivable and IRISS. No appointment is necessary. The Centre also houses a co-located help-desk for these same areas.

We have a Foothills Campus location as well, where Service Agents are available Monday through Friday in HSC383G.

View our Organizational Chart

HOW CAN WE HELP?

The Integrated Service Centre is available to provide one-on-one training on PeopleSoft modules and e-Fin.  Some areas of enquiries that come to us quite often include:

  • Assistance with completion of HR forms – job change, job opening request, benefit enrolment form, etc.
  • Queries related to supplier payments
  • Reconciliation of P-Cards
  • Training on creation of an expense claim, purchase requisition, payment request form
  • Clarification of business processes such as setting up research projects, creating new suppliers, editing personal/banking information
  • Review of research project revenue and expenses
  • Review of onboarding processes for new university members - website: https://www.ucalgary.ca/onboarding/

FSCM PeopleSoft 9.2 Upgrade FAQs

Workarounds and Troubleshooting

 1.       Please clear your cache when beginning your work in PeopleSoft.

Since our upgrade to 9.2, there have been some issues identified and resolution implemented over the last few days. To ensure you have access to the most updated system, please clear your cache.   If this does not work, try using a different browser (Internet Explorer, Firefox, Chrome, Safari) as some issues are isolated to certain browsers.  We are working to resolve issues with all browsers so this solution is a temporary work around.  If neither of these steps work, please contact the ISC to troubleshoot your issue.

 2.       Are you having an issue with ordering through a Direct Connect Vendor?

We are currently experiencing issues with Direct Connect Vendors through certain browsers.  Until we have resolved this issue, please access via Internet Explorer or Firefox.

 3.       Are you having an issue with worklist approvals through the portal? 

This is a known issue that we are currently working to resolve.  If you are experiencing missing items on your worklist or having problems approving from the portal, please access these items directly through PeopleSoft until a resolution is determined.

Update: Resolved

ISC Hours of Operation

MAIN CAMPUS

MLT 107
 

FOOTHILLS CAMPUS

(Medicine Finance)
HSC 383G

CONTACT US...

 

Monday - Friday

8:30 a.m. - 12:00 p.m.

and

1:00 - 4:30 p.m.

*regular hours
(year-round)

Monday - Friday

*regular hours (September - June)

8:30 a.m - 12:00 p.m.

and

1:00 - 4:30 p.m.


Supply Chain Management, Accounts Payable

& Accounts Receivable
Phone: 403-220-5611
Email: scmhelp@ucalgary.ca
arhelp@ucalgary.ca
Human Resources
Phone: 403-220-5932
Email: hr@ucalgary.ca
Research Accounting
Phone: 403-210-7900
Email: rtahelp@ucalgary.ca
 
Institutional Research Information Services Solution (IRISS)
Phone: 403-210-7900
Email: iriss.support@ucalgary.ca

  

Tuesday - Thursday

*summer hours (July & August)

8:30 a.m. - 12:00 p.m.

and

1:00 -4:30 p.m

 

ISC Staff Contact Information

Submitted by 21232f297a57a5a... on Fri, 07/11/2014 - 10:16am

Leadership

 

Name Position E-mail Phone
Rita Neogy Director, Integrated Service Centre rneogy@ucalgary.ca (403) 220-6576
Barb Munro Associate Director, Integrated Service Centre bmunro@ucalgary.ca (403) 210-9620
Jeannette Murray Manager, Financial Systems

jnmurray@ucalgary.ca

(403) 210-6412
Betty Leal Main Campus Team Lead - Human Resources/Payroll

leal@ucalgary.ca

(403) 220-7312
Donna McGrath Main Campus Team Lead - Finance

dmcgrath@ucalgary.ca

(403)-220-2720
Chris Turner Foothills Campus Team Lead

turnerc@ucalgary.ca

(403) 220-6884

Service Agents

 

Name Position E-mail Phone
Salimah Dawood Service Agent -  Human Resources/Payroll, Onboarding Lead nanjis@ucalgary.ca (403) 210-7089
Shirley Wan Service Agent - Human Resources/Payroll shiwan@ucalgary.ca (403) 220-3761
Michelle Pyette Service Agent - Finance/IRISS mpyette@ucalgary.ca

(403) 210-7085

Vacant Service Agent - Finance
Sandra Jones Service Agent - Finance/IRISS Lead joness@ucalgary.ca (403) 210-3936
Melinda Bollman Service Agent -  Finance mbollman@ucalgary.ca (403) 210-3836
LeeAnn Stroh Finance Workflow Coordinator stroh@ucalgary.ca (403) 210-7900

Help Desk Agents

 

Name Position E-mail
JP Salcedo Help Desk Analyst - Human Resources/Payroll/Workflow Coordinator  hr@ucalgary.ca
Andrew Janzic Help Desk Analyst - Human Resources/Payroll hr@ucalgary.ca
Carl Von Wolzogen Help Desk Agent - Finance scmhelp@ucalgary.ca
Jordan Adams Help Desk Analyst - Finance rtahelp@ucalgary.ca
Lynne-Rae Eisenbeis Sr. Help Desk Agent - Finance scmhelp@ucalgary.ca
Leisa Schimpf Help Desk Analyst - Human Resources/Payroll hr@ucalgary.ca
Rosa Marceau Help Desk Analyst - Finance rtahelp@ucalgary.ca
Matthew Jeffries Help Desk Analyst - Finance scmhelp@ucalgary.ca

Analysts -Applications Configuration

Name Position E-mail
Allison Peters Analyst, Applications Configuration scmhelp@ucalgary.ca
Angela Ho Analyst, Applications Configuration scmhelp@ucalgary.ca
Connie Moreau Analyst, Applications Configuration scmhelp@ucalgary.ca
Elaine West Analyst, Applications Configuration scmhelp@ucalgary.ca
Herbert Chu Analyst, Applications Configuration schmhelp@ucalgary.ca
Sheryl Johnston Analyst, Applications Configuration scmhelp@ucalgary.ca