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Technical Support

Help Desk Location:
Math Sciences 151
University of Calgary
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Help Desk Hours:
Monday - Friday
8:30am - 12:00pm
1:00pm - 4:30pm

T. 403.220.6613
E. scihelp@ucalgary.ca

Submit a Support Ticket: help.science.ucalgary.ca

Changing Your CPSC Account Password

Your Initial Password

Your initial CPSC account will bet set to a random password. It is recommended that you change your password immediately.

Steps to Change Your Password

Your Computer Science account password can be changed from any of the Windows or Linux workstations and compute servers, excluding the Solaris SPARC servers.  Please note that successful password changes may take up to 30 minutes to propagate.

How-to steps to change password using:

Forgotten Password?

Forgotten passwords may be reset in person with your UCID card at our Help Desk in Math Sciences 151. Help Desk hours are Monday to Friday 8:30am to 12:00pm and 1:00pm to 4:30pm.

Hints On Selecting Good Passwords

Good passwords must be easy for you to remember, but difficult for others to guess.

A good password must:

  • Be 8 characters long
  • Contain both upper and lower case characters
  • Contain special characters such as numbers and symbols
  • Not be written down

Some suggestions:

  • Make an acronym from a phrase/song/poem
  • Take some short words and string them together joined with funny characters
  • Perform a transmogrification on a string

Example Password Creation

  • Easy to remember phrase: "Mondays are the reason why I like fishing"
  • Take the first letters of the phrase: Matrwilf
  • Replace the 'a' with a '@' and the 'l' with a '!': M@trwi!f 
  • Reverse the password: f!iwrt@M

Please try to choose extremely good passwords. Recent advances in machine speed and guessing software armed with excellent dictionaries have made the threat of someone guessing your password very serious. Also, using foreign words or proper names is not a good strategy, as password-cracking dictionaries (i.e. the one we use to test) contain such words.

Please note that passwords may be longer than 8 characters but in order for your Windows drive (W:) to be mapped automatically upon log in to the PC Domain, it must be at most 8 characters long.