If you are getting the following error message after attempting to upload your cover letter / resume document, it is as a result of one of the issues listed below.
1. File Type - The file type used is not a supported option. The system only supports the following file types: .doc, .docx, .pdf (non-image files*), .rtf, .txt and .html.
*NOTE on .pdf Files: Although our system accepts .pdf documents, they must have originated from text files (e.g. converted from a word processing program such as Word). Any scanned .pdf files are image files and cannot be processed by our system.
2. Image Files (including scanned .pdf documents) - As noted above, our application system cannot accept scanned .pdf documents as they are seen as an image file and can’t be read by our parsing software. If possible, please save your document in a text format instead and upload that version.
If that is not an option, please email email@example.com with your document attached along with the title and Job ID# of the posting you wish to apply to.
3. File Error - If you have confirmed the file type you are using is an accepted format, there may have been an issue when the file was originally saved. Open the file and save it again (following the guidelines above) and try uploading it once more.